BETTY DUROSEAU
Summary
Detail-oriented business analyst with several years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques.
Overview
24
24
years of professional experience
Work History
Project Management/Business Analyst Services
Delaware State Department of Labor Division of Industrial Affairs
01.2022 - Current
Project Management/ SharePoint Development Services
City of Philadelphia Department of Technology (DOT)
Philadelphia, USA
01.2010 - Current
- Developed SharePoint solutions for managing portable radios and provided training and support for city agencies.
Project Management and Training Services
Philadelphia Gas Works (PGW), Gas Processing Unit
Philadelphia, USA
01.2006 - Current
- Provided project management and technical expertise in the implementation of PGW’s Enterprise Work Management System.
Project Management/Engineering Services
Southwest Philadelphia Cultural Economic Equity Plan
01.2021 - 01.2022
- Conducted data collection of community assets, identified challenges facing existing businesses, completed an economic development strategy, reviewed geographic boundaries, prepared analysis of structures to attract visitors, and determined a potential community brand.
Modernization of Legacy Famis Bull Mainframe Environment
Department Human Services, New Jersey Office of Information Technology
01.2020 - 01.2020
- Oversaw Business Analysts, assisted in design and implementation phases, performed analysis, interacted with consultants, provided feasibility studies, and participated in executive meetings.
Global Infrastructure Readiness Project Manager
NTTData Services, Dupont
Dupont
01.2019 - 01.2019
- Managed infrastructure readiness for multiple regions, set up PC imaging depot, designed depots, managed operations, developed automated intake process, and reported on staging area status.
Senior Technical Business Operations’ Project Manager
City of Philadelphia Office of Information Technology
Philadelphia, USA
01.2017 - 01.2018
- Communicated program strategy, developed project control documents, led project plan development, prepared status reports, facilitated risk management, and oversaw documentation of system requirements.
Senior Program Manager / SharePoint Development Services
Commonwealth of Pennsylvania
01.2014 - 01.2017
- Managed and deployed statewide projects, ensured integration of projects, coordinated across teams, and achieved significant project milestones.
Senior Program Manager / SharePoint Development Services
Commonwealth of Pennsylvania's Department of Labor& Industries (DLI)
01.2011 - 01.2012
- Provided technology vision and leadership for the modernization of the Unemployment Compensation Management System, developed metrics, and released the system ahead of schedule.
Video Surveillance Project Management Services
Systems Solution Group (SSG)
01.2009 - 01.2009
- Oversaw daily operations for a project replacing surveillance cameras, served as the single point of contact, and maintained quality control.
Project Management/ SharePoint Developer Services
Commonwealth of Pennsylvania’s Office of Public Radio Safety (OPRS)
01.2007 - 01.2009
- Automated inventory management for public safety agencies and developed software solutions for compliance reporting.
Database Administration and Training Services
City of Philadelphia’s Department of Public Property (DPP)
Philadelphia, USA
01.2001 - 01.2008
- Provided database administration and training services, developed best practice policies, and managed departmental process re-engineering.
City Hall Security/Surveillance Implementation Services
City of Philadelphia Capital Program Office (CPO)
Philadelphia, USA
01.2006 - 01.2006
- Provided project management and technical expertise for the implementation of a security system in City Hall.
Business Process Re-Engineering Services
City of Philadelphia Communication Call Center
Philadelphia, USA
01.2005 - 01.2005
- Identified and prioritized inefficiencies in the City’s Call Center and provided a no-cost solution for improvement.
Business Process Re-engineering Services
City of Philadelphia Managing Director’s Office (MDO)
Philadelphia, USA
01.2005 - 01.2005
- Provided business process re-engineering services for the scrap yard program hotline initiative.
Project Management Services
City of Philadelphia’s 311 Project
Philadelphia, USA
01.2004 - 01.2004
- Provided IT technical consultation for the consolidation of call centers into a single point of contact.
Project Management Services
Water Revenue Bureau Project OCEAN
01.2004 - 01.2004
- Provided project management and quality assurance services for the replacement of the old water billing system.
Subject Matter Consulting Services
MOIS CIWMS Project
01.2002 - 01.2002
- Provided consulting services to streamline public service operations into a single enterprise-wide solution.
Education
Bachelors of Science in Civil Engineering -
Drexel University
Project Management Certificate Program -
Penn State and Villanova University
Skills
- Data Analysis
- Operations Analysis
- Business process improvement
- Quality Assurance
- KPI Tracking
- Workflow Analysis
- Strategic Planning
- Gap analysis
- Stakeholder Management
- Project Management
- Operations Management
- CRM Systems
- Needs assessments
- Technology architecture analysis
- Process Optimization
Technologyskills
Windows Server 2008, SharePoint 2013, SharePoint 2010 FARM, SharePoint Designer, Visual Studio 2010, SQL Server 2008, SQL Server 2010, MySQL, Microsoft Access, SQL, AJAX, HTML, XML, VBScript, JavaScript, .NET, XSL, Microsoft 365: Project, Visio, SharePoint, InfoPath
Timeline
Project Management/Business Analyst Services
Delaware State Department of Labor Division of Industrial Affairs
01.2022 - Current
Project Management/Engineering Services
Southwest Philadelphia Cultural Economic Equity Plan
01.2021 - 01.2022
Modernization of Legacy Famis Bull Mainframe Environment
Department Human Services, New Jersey Office of Information Technology
01.2020 - 01.2020
Global Infrastructure Readiness Project Manager
NTTData Services, Dupont
01.2019 - 01.2019
Senior Technical Business Operations’ Project Manager
City of Philadelphia Office of Information Technology
01.2017 - 01.2018
Senior Program Manager / SharePoint Development Services
Commonwealth of Pennsylvania
01.2014 - 01.2017
Senior Program Manager / SharePoint Development Services
Commonwealth of Pennsylvania's Department of Labor& Industries (DLI)
01.2011 - 01.2012
Project Management/ SharePoint Development Services
City of Philadelphia Department of Technology (DOT)
01.2010 - Current
Video Surveillance Project Management Services
Systems Solution Group (SSG)
01.2009 - 01.2009
Project Management/ SharePoint Developer Services
Commonwealth of Pennsylvania’s Office of Public Radio Safety (OPRS)
01.2007 - 01.2009
Project Management and Training Services
Philadelphia Gas Works (PGW), Gas Processing Unit
01.2006 - Current
City Hall Security/Surveillance Implementation Services
City of Philadelphia Capital Program Office (CPO)
01.2006 - 01.2006
Business Process Re-Engineering Services
City of Philadelphia Communication Call Center
01.2005 - 01.2005
Business Process Re-engineering Services
City of Philadelphia Managing Director’s Office (MDO)
01.2005 - 01.2005
Project Management Services
City of Philadelphia’s 311 Project
01.2004 - 01.2004
Project Management Services
Water Revenue Bureau Project OCEAN
01.2004 - 01.2004
Subject Matter Consulting Services
MOIS CIWMS Project
01.2002 - 01.2002
Database Administration and Training Services
City of Philadelphia’s Department of Public Property (DPP)
01.2001 - 01.2008
Bachelors of Science in Civil Engineering -
Drexel University
Project Management Certificate Program -
Penn State and Villanova University
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