Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
BusinessAnalyst

Marilyn Watson

Information Technology ProfessioNAL
Las Vegas,Nevada

Summary

Personable and dedicated IT Professional with extensive experience in the Information Technology industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with Stakeholders. Motivated to maintain Stakeholder satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

18
18
years of professional experience
1
1
Certification

Work History

IT Business Analyst/IT Project Management

ASTS Asset Management LLC (Remote)
01.2022 - 03.2024
  • Managed IT Software Development Projects
  • Created Business Requirements and Functional Specification documentation
  • Practiced the Agile Methodology
  • Exercising Scope Management, Risk Management, while working within the SDLC
  • Analyzed and created data during the Software Development of projects, fixes or upgrades
  • Documentation author for projects, systems, equipment and applications
  • Interacts with the Executive Management Team in Innovation meetings for the development of innovative ideas to grow the Hospitality Industry for the 13 Properties
  • Lead in Scrum meetings using the ticketing application Service Management with the IT Programming team to resolve issues
  • Worked in SharePoint for project tier prioritization assignment and assessment tracking
  • Stakeholder Management - High interaction with the business at all 13 properties
  • Quality Assurance Management maintenance
  • Quality Assurance – created test data, created UAT test cases, orchestrated UAT testing with the business and specific stakeholders, organized test schedules and completed test analysis once complete
  • QA software used JIRA, FIGMA and manual creation
  • Distribute Instructional documentation on the operation of new devices and applications regarding various applications

Unemployed (Pandemic)
03.2020 - 01.2022

IT Project Manager Level I – Gaming Network and IT Infrastructure

The Sands Corporation (Triple AAA Five Diamond Resort)
Las Vegas
04.2017 - 03.2020
  • PMI meetings to take ideas created by the Stakeholders, vet them, provide artifacts and see the ideas through the Project Management process of initiation, planning, executing, monitoring and then successfully closing adhering to the PMI Life Cycle Processes
  • Work with and distribute project documentation
  • Collaborate with the Product Manager selecting cross functional resources along with vendor selection and management
  • Maintaining and tracking project budgets
  • Initiate team meetings for communication and clarity with the stakeholders to discuss the business requirements and to control scope creep of the project and to receive a sign off on requirements
  • Managed the QA Projects Test Lab that contained Gaming Hardware and Gaming Applications before project implementations, fixes and upgrades before and after testing for Production use
  • Works exceptionally well with Product Managers and Stakeholders
  • Great understanding of Change Management
  • Experienced with Agile and Waterfall Methodologies
  • Prepared weekly Project Status Reports for upper Management and Stakeholder updates
  • Integrated responsibilities in operation with Compliance and Cybersecurity for risks and threat assessments (RTA) per project
  • Experienced in product installs, implementations, migrations, application fixes, upgrades and maintenance on Casino applications
  • Inventory management and purchases of equipment, servers, database SQL, Cisco switches, workstations for operational projects
  • Monitored, managed and tracked equipment and application installs in the Casino Labs
  • Implemented POC – Proof of Concepts for new Gaming applications and hardware in production
  • Managed Casino floor moves and wiring upgrades in operations on the Casino floors
  • Software used for managing and tracking Service Now, Arriba, SharePoint and Microsoft Project
  • Coordinate Go - Live project communication and updates for active production projects
  • Managed QA & UAT before product implementation
  • Train the Trainer with vendor coordination before roll outs
  • Ensure that all project aspect meets regulatory requirements and establish system order listing all requirements
  • Accomplishes the implementation of various complexed projects after ACSC Software Development and the integration of interfaces and configurations
  • Application integration and Cross Functional responsibilities.

Solutions Analyst Level II Gaming

The Sands Corporation (Triple AAA Five Diamond Resort)
Las Vegas
07.2012 - 04.2017
  • Application and end-user support
  • Resolved ACSC and other gaming issues
  • Networks, Servers, Databases and Infrastructures
  • Project Management – Implemented Software / Hardware installs and migrations
  • Collaborated with the Product Managers on projects and testing
  • Developed relationships with the Business/Stakeholders through written and oral communication
  • Executed Compliance testing with independent Test Labs GLI and BMM
  • Performed regulatory testing on Gaming applications and Network performance
  • To ensure required monitoring traceability and delivery of expected functionality of Bally’s ACSC Software and other Casino applications
  • Tested and ran some of the Compliance reports SARS, CTRS, MTL’s
  • Worked closely with the Nevada Gaming Board and LV Compliance
  • Excellent and experienced knowledge of Gaming Applications
  • IGT – Table Manager
  • House Advantage Halo Suite
  • Tournament Management
  • Veridocs
  • Everi ATMs’ and Kiosk
  • Playersoft
  • Excellent and experienced knowledge of the iSeries - ACSC.

Lead Quality Assurance Analyst / QA Engineer

Wynn Resorts
Las Vegas
09.2006 - 05.2008
  • Developed executable system and functional test plans and test scripts for a multi-tiered windows platform environment
  • Great with the many software interfaces implemented prepared QA project documentation and conducted QA Audits of products and procedures
  • Developed technical reports within the IT organization
  • Implemented software QA practices and procedures
  • Assisted in the development of strategic product objectives, budgets for proposed projects and cost/benefit analysis
  • Developed QA standards, and policies to be deployed with respect to regulatory compliance validation, testing, support and overall project processes using Six Sigma Techniques, working closely with CIO in product implementation
  • Opened Wynn Macau and worked on Encore.

Lead Quality Assurance Analyst – Singapore - IT

The Sands - Opened Marina Bay Sands
Las Vegas
07.2008 - 2017
  • Led testing efforts for Bally's ACSC V11.02 AS400 Software, overseeing LV QA department in Singapore.
  • Led the creation of Test Plan, Test Scripts while also conducting script execution for both QA and User Acceptance. Fostered collaboration with our Macau QA Team.
  • Successfully managed end-to-end testing of AS400 system's base and custom programming, incorporating necessary changes by Bally’s into QA environment for smooth transition to Production.

QA Analyst - Gaming

Sands Casino Resort Bethlehem – Pennsylvania
Las Vegas
  • Quality Assurance Testing of – Bally’s ACSC V10.0 AS400 Software for Gaming
  • Executed testing in base and custom programming on the AS400
  • Testing implemented fixes to the QA environment before implemented to Production
  • Created Test Plan and Test Scripts with the LV QA Team.

QA Analyst – Gaming

The Las Vegas Sands/Venetian – IT
Las Vegas
  • Authored and created Test Plan and Test Scripts, executed scripts for QA and User Acceptance Testing
  • Executed testing in base and custom programming for the AS400
  • Testing implemented fixes by Bally’s and in-house development within the QA environment before implemented to Production with compliance approval.

Lead Quality Assurance Analyst /Software QA Engineer

Wynn Resorts, Las Vegas Blvd
Las Vegas, NV
09.2006 - 5/30/200

Wynn Resorts 9/2006 - 5/30/2008

Enterprise Architecture and Infrastructure – ITS Las Vegas, NV

Lead Quality Assurance Analyst / QA Engineer

  • Developed executable system and functional test plans for a multi-tiered windows platform environment.
  • Demonstrated expertise in utilizing software interfaces, crafting meticulous QA project documentation, and conducting comprehensive QA audits for products and procedures.
  • Developed technical reports within the IT organization. Implemented software QA practices and procedures.
  • Assisted with the development of strategic product objectives, proposed project budgets, and conducted cost/benefit analysis.
  • Developed QA standards, policies, and procedures for regulatory compliance validation, testing, support, and overall project processes using Six Sigma Techniques in collaboration with CIO.

Opened Wynn Macau and worked on Encore.

Business Systems Analyst – IT Gaming

Wynn Resorts
Las Vegas
11.2005 - 09.2006
  • Worked as a liaison between the business community and the IT team to advocate a partnership in defining application needs
  • Worked with the Business Community in analyzing and resolving application issues
  • Implemented new applications, patches and upgrades
  • Developed application documentation for installs and resolutions
  • Gathered business requirements from the Business/Stakeholders
  • Performed On-Call duty on a rotational basis which consisted of 24/7 hour Project Management and support for all Front of House, Back Of House, POS Systems (Micros), Retail (Paymentech) and Gaming
  • Proactively recognized issues and provided solutions for issues
  • Opened the FIVE STAR Resort - Wynn Resorts - IT.

Education

Certificate of Completion Project Management -

Project Management Academy

200 hour Certification Program for Microsoft Certified Systems Engineer – Windows 2000 -

PC Center Training Institute

CIS and LAN Administration -

Harper College

Bachelor’s Degree in Political Science -

University of Illinois at Chicago

Skills

  • Information Technology
  • Project management
  • Issue closure
  • Cross-functional team projects
  • Collaboration
  • Communication
  • Business communities
  • Stakeholder management
  • Problem solving
  • KPI Tracking
  • Workflow Analysis
  • Operational Reporting
  • Gap analysis
  • Technical Writing
  • Data Analysis
  • Quality Assurance
  • Customer Needs Assessment
  • Strategic Planning
  • Operations Analysis
  • Requirements Gathering
  • Forecasting and planning
  • Stakeholder Management
  • Microsoft Office Suite
  • Narrative use cases
  • Negotiation
  • CRM Systems
  • Product Management
  • User Acceptance Testing
  • Software development life cycle
  • Operational Modelling
  • Requirements Analysis
  • Business Analysis
  • Systems Analysis
  • Documentation
  • Information Processing
  • Financial Management
  • Multitasking
  • Reliability
  • Investigative Approach
  • Excellent Communication
  • SWOT Analysis
  • Problem-Solving
  • Business Requirements
  • Decision-Making
  • Time management abilities
  • Teamwork and Collaboration
  • Problem-solving abilities
  • Analytical Thinking
  • Customer Communication
  • Process Improvement
  • Team Collaboration

Certification

  • Certification of Completion - IT Project Management
  • Microsoft Certified Systems Administrator

Timeline

IT Business Analyst/IT Project Management

ASTS Asset Management LLC (Remote)
01.2022 - 03.2024

Unemployed (Pandemic)
03.2020 - 01.2022

IT Project Manager Level I – Gaming Network and IT Infrastructure

The Sands Corporation (Triple AAA Five Diamond Resort)
04.2017 - 03.2020

Solutions Analyst Level II Gaming

The Sands Corporation (Triple AAA Five Diamond Resort)
07.2012 - 04.2017

Lead Quality Assurance Analyst – Singapore - IT

The Sands - Opened Marina Bay Sands
07.2008 - 2017

Lead Quality Assurance Analyst /Software QA Engineer

Wynn Resorts, Las Vegas Blvd
09.2006 - 5/30/200

Lead Quality Assurance Analyst / QA Engineer

Wynn Resorts
09.2006 - 05.2008

Business Systems Analyst – IT Gaming

Wynn Resorts
11.2005 - 09.2006

QA Analyst - Gaming

Sands Casino Resort Bethlehem – Pennsylvania

QA Analyst – Gaming

The Las Vegas Sands/Venetian – IT

Certificate of Completion Project Management -

Project Management Academy

200 hour Certification Program for Microsoft Certified Systems Engineer – Windows 2000 -

PC Center Training Institute

CIS and LAN Administration -

Harper College

Bachelor’s Degree in Political Science -

University of Illinois at Chicago
  • Certification of Completion - IT Project Management
  • Microsoft Certified Systems Administrator
Marilyn WatsonInformation Technology ProfessioNAL