Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
GLS Property Managment
Langeloth, PA
08.2022 - Current
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Provided secretarial and office management support while building cooperative working relationships.
Responded effectively to sensitive inquiries or complaints.
Maintained accurate department and customer records.
Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Responded to customer issues to provide immediate resolution and improve retention.
Coordinated appointments, meetings and conferences.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Client Advocate
Mortgage Connect
Pittsburgh, PA
09.2020 - 01.2022
Prepared data for processing by organizing information and checking for inaccuracies.
Performed title searches, ordered reports and obtained clearance documents.
Reviewed real estate closing files to identify and correct errors.
Identified needs of customers promptly and efficiently.
Processed and maintained title files, implementing security measures to protect data.
Administrative Assistant
Gore & Laney CPA
Hudson Falls, NY
12.2017 - 08.2020
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Provided secretarial and office management support while building cooperative working relationships.
Scheduled appointments, meetings and events for management staff.
Responded effectively to sensitive inquiries or complaints.
Coordinated appointments, meetings and conferences.
Maintained accurate department and customer records.
Prepared and prioritized calendars and correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Handled incoming calls and directed callers to appropriate department or employee.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Responded to customer issues to provide immediate resolution and improve retention.
Sorted and distributed incoming faxes, letters and emails for office distribution.
Administrative Assistant
Abacus Business and Tax Service, LLC
Cadiz, OH
01.2014 - 08.2017
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Provided secretarial and office management support while building cooperative working relationships.
Scheduled appointments, meetings and events for management staff.
Responded effectively to sensitive inquiries or complaints.
Coordinated appointments, meetings and conferences.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Handled incoming calls and directed callers to appropriate department or employee.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Manager
Starlight Bar and Grill
Cadiz, OH
08.2008 - 08.2013
Monitored staff performance and addressed issues.
Recruited and hired qualified candidates to fill open positions.
Entered time and attendance logs in preparation for payroll.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Enforced customer service standards and resolved customer problems to uphold quality service.
Trained employees on additional job positions to maintain coverage of roles.
Education
Diploma -
Carrollton High School
Diversified Health Occupations Certificate -
Buckeye Career Center
Certificate for classes taken -
Belmont Tech College
Skills
Office Experience
10-Key Proficiency
Invoicing and Billing
Payroll and Budgeting
Microsoft Word
Clerical Support
Data Entry
Scheduling
Office Administration
Bookkeeping
Filing
Check Processing
Expense Reporting
Meeting Planning
Appointment Scheduling
Multitasking and Prioritization
Administrative Support
Multi-Line Telephone Systems
Accounting Support
Accounting Skills
Cash Deposit Preparation
Client Relations
Multi-Line Phone Systems
Office administration
Internal communications
Payroll and budgeting
Recordkeeping
Sorting and labeling
Invoice Processing
Account Reconciliation
Multi-line Telephone Systems
Time management
Multi-line phone proficiency
Customer and client relations
Credit and collections
Office management
Business administration
Mail handling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Administrative Assistant
GLS Property Managment
08.2022 - Current
Client Advocate
Mortgage Connect
09.2020 - 01.2022
Administrative Assistant
Gore & Laney CPA
12.2017 - 08.2020
Administrative Assistant
Abacus Business and Tax Service, LLC
01.2014 - 08.2017
Manager
Starlight Bar and Grill
08.2008 - 08.2013
Diploma -
Carrollton High School
Diversified Health Occupations Certificate -
Buckeye Career Center
Certificate for classes taken -
Belmont Tech College
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