Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
Generic

Betty Lusamba

Columbus,OH

Summary

Dynamic Data Center Technician with proven expertise at Facebook in server management and network security. Enhanced client satisfaction through effective teamwork and problem-solving, while optimizing data storage processes. Developed comprehensive documentation and maintained accurate inventory, ensuring operational efficiency and reliability in high-pressure environments.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Data Center Technician

Facebook
Cincinnati, OH
10.2008 - 07.2025
  • Moved and installed shelves, power strips, rails, servers, switches and other equipment.
  • Installed and managed structured cabling infrastructure.
  • Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
  • Accepted tasks and documented status using ticketing system, time reports and email.
  • Identified and reported problem devices and replaced defective parts.
  • Recorded received products into database using asset tags information, product manufacturer, model and serial number.
  • Developed comprehensive documentation for data center operations, promoting consistency in daily procedures and training new staff members effectively.
  • Conducted inventory control and reported stock or receiving discrepancies identified when comparing inventory records with physical items or received products and packing slip.
  • Entered device locations and cable connections into database.
  • Maintained accurate inventory records for all data center equipment, facilitating efficient resource allocation and procurement decisions.
  • Optimized data storage and retrieval processes, significantly speeding up access for clients.
  • Ensured data security and integrity, implementing robust backup and disaster recovery solutions.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Documented support procedures, processes and solutions in centralized systems, enabling user self-service.

Education

Malula
Columbus, OH
06.2005

Skills

  • Server management
  • System administration
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Team collaboration
  • Decision-making
  • Team building
  • Quality assurance
  • Network security
  • Problem-solving aptitude

Languages

French
Native or Bilingual

Certification

Data Center Security YAWN

Accomplishments

Data Center EHS Orientation (Global

Fleet)

Timeline

Data Center Technician

Facebook
10.2008 - 07.2025

Malula
Betty Lusamba