Betty Lusamba
Columbus,OH
Summary
Dynamic Data Center Technician with proven expertise at Facebook in server management and network security. Enhanced client satisfaction through effective teamwork and problem-solving, while optimizing data storage processes. Developed comprehensive documentation and maintained accurate inventory, ensuring operational efficiency and reliability in high-pressure environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Data Center Technician
Facebook
Cincinnati, OH
10.2008 - 07.2025
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Installed and managed structured cabling infrastructure.
- Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Identified and reported problem devices and replaced defective parts.
- Recorded received products into database using asset tags information, product manufacturer, model and serial number.
- Developed comprehensive documentation for data center operations, promoting consistency in daily procedures and training new staff members effectively.
- Conducted inventory control and reported stock or receiving discrepancies identified when comparing inventory records with physical items or received products and packing slip.
- Entered device locations and cable connections into database.
- Maintained accurate inventory records for all data center equipment, facilitating efficient resource allocation and procurement decisions.
- Optimized data storage and retrieval processes, significantly speeding up access for clients.
- Ensured data security and integrity, implementing robust backup and disaster recovery solutions.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
Education
Malula
Columbus, OH06.2005
Skills
- Server management
- System administration
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Team collaboration
- Decision-making
- Team building
- Quality assurance
- Network security
- Problem-solving aptitude
Languages
French
Native or Bilingual
Certification
Data Center Security YAWN
Accomplishments
Data Center EHS Orientation (Global
Fleet)
Timeline
Data Center Technician
Facebook
10.2008 - 07.2025
Malula