Betty Marcoux
Charlotte,NC
Summary
With fourteen years of managerial experience in the banking and retail industries, a demonstrated leader seeks a management position in human resources. Exceptional organizational skills, combined with strong interpersonal abilities, allow for synergistic work and effective team leadership. Expertise in leadership and passion for fostering positive work environments make an ideal candidate for a management role in human resources.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Executive Assistant/HR
Ruggiero LLP
01.2007 - Current
- Prepare schedules
- Arrange travel
- Prepare financial Reports
- Bookkeeping
- Answer and direct phone calls
- File and organization
- Meeting preparations and recordings
- Act as liaison with clients and staff
- Act as assistant in absences
- Computer efficiency
Branch Manager/Vice President
HSBC Bank
01.2005 - 01.2009
- Manage day-to-day operations to achieve branch goals
- Performed all elements of Human Resources including recruiting, hiring, training, employee benefits, counseling, and coaching
- Responsibility to oversee a $179 million book of business
- Ensured branch upheld corporate policy and procedures to guarantee high levels of customer satisfaction and retention even during an economic recession
- Collaboration with global team to develop optimal product configurations for our client base
General Manager
Gap Inc.
01.2000 - 01.2005
- Managed 150 sales representatives in a big box store location
- Responsible for six managers and four loss prevention agents
- Recruit, select, hire, train, coach, mentor and follow up with all team levels
- Acted as District Manager for 4 months with the responsibility of eight locations representing a sales volume of $40 million
- Assign goals based on trends and forecasts and ensure staff was properly equipped, trained, and assisted to reach these goals
- Developed a strong organizational culture
Education
Masters Degree - General Psychology
Adelphi University
Garden City, NY01.2015
B.A. Degree - Social Sciences
Adelphi University
Garden City, NY01.2013
Skills
- Executive Support
- Administrative Support
- Office Management
- Strong Problem Solver
- Schedule & calendar planning
- Office Administration
- Meticulous attention to detail
- Information confidentiality
- Customer Service-Oriented
Certification
- Human Resource Management] Cornell University 2011
Timeline
Executive Assistant/HR
Ruggiero LLP
01.2007 - Current
Branch Manager/Vice President
HSBC Bank
01.2005 - 01.2009
General Manager
Gap Inc.
01.2000 - 01.2005
B.A. Degree - Social Sciences
Adelphi University
- Human Resource Management] Cornell University 2011
Masters Degree - General Psychology
Adelphi University
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