Betty Marin
Corona,CA
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and a collaborative mindset ensure seamless team operations and goal achievement.
Overview
19
19
years of professional experience
Work History
Tax Preparer Assistant
Agil Tax Service
Corona
11.2024 - Current
- Assisted in preparing individual and business tax returns, ensuring compliance with regulations.
- Reviewed client financial documents for accuracy and completeness prior to submission.
- Utilized tax preparation software to streamline return processing and improve efficiency.
- Communicated with clients to gather necessary information and clarify tax-related inquiries.
Manager in Charge
Elite Credit Group
Anaheim, CA
03.2021 - 10.2024
- Streamlined operational workflows to enhance team productivity and service delivery.
- Developed training programs for staff to improve knowledge of credit processes and customer service standards.
- Implemented quality assurance measures to ensure compliance with lending regulations and company policies.
- Analyzed performance metrics to identify areas for process improvement and increase efficiency.
Customer Service Representative
Noro Ranch
Fontana, CA
12.2018 - 02.2021
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Collaborated with cross-functional teams to address product concerns, enhancing communication and resolution processes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Credit Repair Specialist
Credit Repair Solutions
Downey, CA
12.2015 - 12.2018
- Analyzed client credit reports to identify discrepancies and areas for improvement.
- Developed tailored credit repair strategies to enhance clients' financial standing.
- Educated clients on credit management best practices and dispute processes.
- Collaborated with creditors and credit bureaus to resolve negative items effectively.
Receptionist
Professional Documents Management
Santa Ana, CA
11.2013 - 11.2015
- Managed front desk operations, greeting clients and directing inquiries to appropriate departments.
- Coordinated appointment scheduling and maintained organized calendars for executives.
- Processed incoming and outgoing correspondence efficiently, ensuring timely delivery of documents.
- Maintained office supply inventory, placing orders to ensure uninterrupted workflow.
Credit Support Specialist
Credit Repair Solutions
Downey, CA
10.2010 - 11.2013
- Managed client credit files, ensuring accuracy and compliance with regulations.
- Collaborated with clients to develop tailored credit repair strategies.
- Conducted thorough reviews of consumer credit reports to identify discrepancies.
- Streamlined dispute resolution processes, enhancing efficiency and client satisfaction.
Collections Agent
Lobel Financial
Anaheim, CA
02.2007 - 10.2010
- Managed customer accounts to ensure timely collections and minimize delinquencies.
- Developed payment plans tailored to individual customer needs, enhancing recovery rates.
- Trained new team members on effective communication strategies and system utilization.
- Analyzed account data to identify trends and improve collection strategies.
Education
High School Diploma -
Ramona
Riverside, CASkills
- Deadline oriented
- Data entry proficiency
- Tax software
- Data entry
- Problem resolution
- Computer proficiency
- Microsoft outlook
- Scheduling
- Follow-up skills
- Bilingual [English] and [Spanish]
- Fast learner
Timeline
Tax Preparer Assistant
Agil Tax Service
11.2024 - Current
Manager in Charge
Elite Credit Group
03.2021 - 10.2024
Customer Service Representative
Noro Ranch
12.2018 - 02.2021
Credit Repair Specialist
Credit Repair Solutions
12.2015 - 12.2018
Receptionist
Professional Documents Management
11.2013 - 11.2015
Credit Support Specialist
Credit Repair Solutions
10.2010 - 11.2013
Collections Agent
Lobel Financial
02.2007 - 10.2010
High School Diploma -
Ramona