Betty McIntosh
Atlantic City,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Coordinator
Caesars Entertainment
10.2021 - Current
- Entered data and generated reports.
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Printing of customers players card.
- Greeting passengers when entering and exiting the building.
Housekeeping Room Attendant
Tropicana Casino And Resort
06.2016 - 10.2021
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Education
No Degree - Criminal Justice
Atlantic Cape Community College
Mays Landing, NJ05.2025
High School Diploma -
Atlantic City High School
Atlantic City, NJ06.2009
Skills
- Data Entry
- Information Collection
- Customer Service
- Problem Solving
- Handling Complaints
Timeline
Coordinator
Caesars Entertainment
10.2021 - Current
Housekeeping Room Attendant
Tropicana Casino And Resort
06.2016 - 10.2021
No Degree - Criminal Justice
Atlantic Cape Community College
High School Diploma -
Atlantic City High School
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