Summary
Overview
Work History
Education
Skills
Certification
Timeline
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BETTY MENDOZA

Chesapeake,VA

Summary

Empathetic Peer Support Specialist with proven ability to build trusting relationships with clients. Caring with genuine concern for well-being of peers.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Website Administrator

Blue Stitch LLC
Swansboro, NC
11.2021 - 06.2023
  • Tested and debugged site updates and prevented functional flaws from impacting public visitors
  • Collected and responded to user feedback through iterative improvements to site structure and content
  • Incorporated SEO techniques to verify maximal site exposure to search engine robots and crawlers
  • Troubleshot issues with websites and fixed scripting and use issues
  • Monitored systems for intrusions or denial of service attacks and reported security breaches to appropriate personnel
  • Devised content strategy to effectively engage target audiences
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
  • Researched and implemented site management platforms such as WordPress, choosing solutions best suited to unique client needs.

Naval Officer

United States Navy, USN
Norfolk, VA
05.2018 - 07.2021
  • Developed and implemented plans to reduce risk to personnel and equipment during tactical operations
  • Handled administrative requirements, maintained records, and submitted operational reports
  • Planned and coordinated tactical movements of personnel and equipment
  • Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack
  • Educated and trained users on information security policies and procedures
  • Managed and motivated over 20 employees to be productive and passed cyber qualification with a score of 90%
  • Maintained professional relationships and created an environment that allowed staff to flourish.

Education

Bachelor of Science - English

United States Naval Academy
05.2018

Skills

  • Mental Health Support
  • Peer Coaching
  • Relationship Issues Management
  • Project Implementation
  • Crisis Response
  • Organizational Skills
  • HIPAA and Confidentiality
  • Compliance
  • Professional Development
  • Time Management
  • Microsoft Office Proficiency
  • Communication Skills
  • Adaptability

Certification

  • DBHDS Peer Recovery Specialist Training - 72 Hour (Completion Date 08/10/2023)

Timeline

Website Administrator

Blue Stitch LLC
11.2021 - 06.2023

Naval Officer

United States Navy, USN
05.2018 - 07.2021

Bachelor of Science - English

United States Naval Academy

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