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Betty Merritt
Sheridan,AR
Work Preference
Summary
Detail-oriented Certified General Manager with 15+ years of experience in retail and food service management, specializing in operations oversight and team leadership. Proven track record of driving sales growth through strategic planning and effective marketing, achieving a 20% increase in customer traffic. Expert at mentoring teams of up to 25 employees and optimizing processes to enhance productivity and customer satisfaction. Committed to operational excellence and compliance in fast-paced environments.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Personal Care Assistant
Family Owned
Lexa, AR
09.2025 - Current
- Assessed individual client needs and implemented personalized care strategies to enhance daily activity safety and comfort.
- Assisted clients with mobility, hygiene, and personal grooming tasks.
- Developed tailored care plans based on individual client needs and preferences.
- Coordinated communication between clients, families, and healthcare providers for optimal support.
General Manager
Circle K
Alexander, AR
07.2024 - 09.2025
- Facilitated structured training sessions within a 12-week MIT program, focusing on the growth and development of future management leaders.
- Oversaw daily operations, focusing on effective staff leadership, superior customer service, and comprehensive financial management.
- Oversaw inventory management processes, ensuring optimal stock levels and reducing waste.
- Developed training programs for staff to boost productivity and adherence to company standards.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated and executed strategic growth plans that measurably improved business profitability.
- Guided a team of 10-15 employees, offering strategic training and support to enhance productivity and performance.
- Implemented effective marketing strategies that increased customer traffic by 20%.
- Achieved sales targets consistently by implementing targeted promotions and upselling techniques.
Assistant Manager
dd's DISCOUNTS a division of Ross Stores.
Little Rock, AR
03.2023 - 07.2024
- Directed daily operations for a high-volume retail environment.
- Supervised a team of 20, driving performance through continuous coaching and support.
- Reduced labor cost by deploying a more efficient staff scheduler.
- Maintained Inventory Integrity.
- Analyzed KPIs and sales metrics to drive operational improvements and revenue growth.
- De-escalated customer concerns swiftly to ensure a premium service experience.
General Manager
Casey's
North Little Rock, AR
03.2022 - 04.2023
- Executed strategic sales and marketing initiatives that consistently met revenue targets and grew brand awareness.
- Managed budgeting and forecasting processes, aligning resources with organizational goals.
- Reduced excess inventory by implementing optimized control processes.
- Maintained 100% compliance across all company, city, and state regulations.
- Managed a team of 12 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
- Analyzed sales data to identify trends, informing decision-making for product offerings.
General Manager
MAPCO Express
Bryant, AR
10.2017 - 03.2022
- Certified Training Manager: Intensive 8–12-week MIT (Manager in training) developing new general managers.
- Optimized regional operations by spearheading on-site training and mentorship programs across diverse locations, directly supporting successful new store openings and performance improvements in existing branches.
- Performance management indicators (KPIs) for new staff, provided real time coaching and feedback to drive immediate productivity and customer engagement.
- Achieving operational excellence in a dual- concept truck stop and a Krispy Krunchy Chicken:
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Customer Experience Leadership: Modeling exceptional customer service and resolving complex inquiries to build a local loyal customer base.
- Developed and implemented strategies to increase sales and profitability.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Store Manager
Cracker box, Inc / CST Brands
Little Rock, AR
05.2002 - 10.2017
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision.
- Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis.
- Certified Training Manager.
- Managed a team of 10 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
- Ensured compliance with company policies, procedures, and safety regulations at all times
- Identified areas of improvement within the store layout resulting in an 8% increase in average transaction value
- Implemented effective loss prevention measures resulting in a 2% reduction in inventory shrinkage...
- Managed store budgets, tracking expenses, and implementing cost-saving measures to maximize profitability
Education
GED -
Phillips Community College
Helena, AR03.1992
Skills
- Retail operations Inventory control
- Hiring and training
- Goal setting
- Strategic planning
- Upselling and cross selling
- Vendor collaboration
- Merchandising according to Company standards
- Inventory Control
- Loss prevention
- Quality assurance
- Multitasking and organization
- Customer service
- Policies and procedures
- Work Planning and Prioritization
Certification
- First Aid Certification
- Food Handler Certification
- ServSafe
- Driver's License
- CPR Certification
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Personal Care Assistant
Family Owned
09.2025 - Current
General Manager
Circle K
07.2024 - 09.2025
Assistant Manager
dd's DISCOUNTS a division of Ross Stores.
03.2023 - 07.2024
General Manager
Casey's
03.2022 - 04.2023
General Manager
MAPCO Express
10.2017 - 03.2022
Store Manager
Cracker box, Inc / CST Brands
05.2002 - 10.2017
GED -
Phillips Community College