BETTY MILLER
management
Purdon,TX
Summary
Proficient manager specializing in operational efficiency and customer service excellence. Known for implementing quality control measures and driving team performance, resulting in streamlined workflows and increased productivity.
Overview
32
32
years of professional experience
Work History
Reconditioning Manager
Clay Cooley Chevrolet
Irving, TX
02.2026 - Current
- Managed daily reconditioning operations to ensure timely vehicle readiness for sales teams.
- Coordinated workflows among technicians to streamline repair processes and enhance efficiency.
- Implemented quality control measures to uphold high standards in vehicle reconditioning.
- Maintained inventory of parts and supplies for seamless reconditioning activities.
- Collaborated with service advisors to prioritize vehicles based on customer needs and deadlines.
- Assisted in troubleshooting mechanical issues during reconditioning to support technician productivity.
- Increased overall efficiency in the reconditioning department by effectively managing team members and delegating tasks.
Service Manager
BRINSON CHEVROLET
Kaufman, TX
01.2022 - 11.2025
- Oversaw daily operations, ensuring exceptional customer service and operational efficiency.
- Managed service team schedules, optimizing staffing levels for peak service times.
- Implemented process improvements that enhanced service delivery and reduced turnaround times.
- Trained and mentored staff on customer engagement strategies and technical knowledge.
- Analyzed customer feedback to identify trends, driving strategic enhancements in service offerings.
- Resolved customer complaints in professional and a timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised a team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Monitored service staff performance and provided feedback for improvement.
Service Advisor
PEGASUS CHEVROLET
Ennis, TX
11.2021 - 11.2022
- Guided customers through service process, ensuring clear communication of vehicle needs and recommendations.
- Managed service appointments, optimizing scheduling to enhance operational efficiency and reduce wait times.
- Collaborated with technicians to ensure timely completion of service requests and customer satisfaction.
- Trained junior advisors on customer interaction techniques and dealership systems for improved team performance.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
Personal Assistant
WEBSTER LAW FIRM
Houston, TX
03.2019 - 11.2021
- Managed complex calendars, scheduling appointments and coordinating meetings for attorneys and clients.
- Prepared legal documents, ensuring compliance with firm standards and deadlines.
- Collaborated with legal teams to gather case-related information and maintain accurate records.
- Streamlined office operations by implementing efficient filing systems and document management protocols.
Service Advisor
Frank Kent Country
Corsicana, TX
07.2015 - 03.2019
- Analyzed customer feedback to identify areas for improvement in service delivery and client engagement strategies.
- Developed service plans tailored to individual customer needs, enhancing overall service quality and retention rates.
- Implemented process improvements that streamlined workflows, resulting in faster turnaround times for vehicle servicing.
- Led initiatives to enhance staff training programs, fostering a culture of continuous improvement within the service department.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Certified Nursing Assistant
HERITAGE OAKS RETIREMENT
Corsicana, TX
09.2011 - 01.2013
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Assisted residents with daily living activities, promoting independence and dignity.
- Collaborated with multidisciplinary teams to enhance resident care plans and outcomes.
- Maintained clean and safe environment through adherence to infection control protocols.
Customer Service Representative
WARREN TIRE & WHEEL
Corsicana, TX
02.1995 - 03.2011
- Delivered exceptional customer support, addressing inquiries and resolving issues efficiently.
- Managed customer accounts, ensuring accuracy in orders and account information.
- Collaborated with team members to enhance service delivery processes and workflows.
- Trained new staff on customer service protocols and best practices to ensure consistency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Education
GED -
Navarro College
Corsicana, TX10-2010
Skills
- Operational resilience
- Customer service
- Problem-solving
- Cross-functional leadership
- Time management
- Multitasking
- Analytical problem-solving
- Multitasking
- Effective communication
- Positive attitude
- Teamwork
- Problem-solving
Timeline
Reconditioning Manager
Clay Cooley Chevrolet
02.2026 - Current
Service Manager
BRINSON CHEVROLET
01.2022 - 11.2025
Service Advisor
PEGASUS CHEVROLET
11.2021 - 11.2022
Personal Assistant
WEBSTER LAW FIRM
03.2019 - 11.2021
Service Advisor
Frank Kent Country
07.2015 - 03.2019
Certified Nursing Assistant
HERITAGE OAKS RETIREMENT
09.2011 - 01.2013
Customer Service Representative
WARREN TIRE & WHEEL
02.1995 - 03.2011
GED -
Navarro College