Summary
Overview
Work History
Education
Skills
Awards
Professional Statement
Languages
Timeline
Generic

Betty Mukul

Azusa,CA

Summary

Experienced Retail Supervisor with over ten years of customer service/management experience. Skilled in overseeing catering operations, managing large-scale events, streamlining processes, and enhancing customer satisfaction. Seeking a rewarding position in an innovative and professional organization to contribute knowledge and skills for the benefit of the company and community.

Overview

18
18
years of professional experience

Work History

Catering Manager

Tacos Jalisco
10.2007 - Current


  • Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
  • Handled catering scheduling, ordered food and planned events.
  • Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
  • Assisted in developing marketing materials to showcase the company''s catering services to potential clients effectively.

Retail Sales Supervisor

Harbor Freight Tools USA
03.2016 - 03.2020
  • Created and executed performance objectives, met performance commitments, and worked within the guidelines of Harbor Freight.
  • Worked cross-functionally with Logistics manager to execute first-floor receiving, replenishment, audit pricing, cycle counts, and inventory.
  • Worked with store leadership to create and promote monthly In-store events.
  • Assisted in recruiting, training, and developing a minimum of 15 employees.
  • Monitored daily progress/status and made adjustments/corrections to ensure optimal performance and customer service.
  • Ensuring we are within OSHA compliance.
  • Ensuring that monthly logs and alarm logs were up to date.
  • Handling nightly cash deposits.
  • Delegated assignments to staff members for continual upgrades and improvements to workflow and operational functions.
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
  • Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
  • Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
  • Collaborated with other supervisors to develop and implement operational improvements for increased efficiency.
  • Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
  • Greeted customers and helped with product questions, selections, and purchases.

Cashier/Assistant Head Cashier

Harbor Freight Tools USA
01.2014 - 03.2016
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Worked with other associates to support cashiers and management needs.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
  • Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
  • Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.

Pro-cashier

The Home Depot
08.2012 - 01.2014
  • Responsible for following all company standards in regards to paperwork, cash management, and loss prevention.
  • Serve customers by developing a rapport, building customer confidence, providing accurate information, and promoting products through point of sale.
  • Provide high-level customer services to all guest.
  • Provide a quick and effective check out process for 'pro customers'.
  • Maintain thorough knowledge of store merchandise, and responsible for selling in-store credit cards.
  • Operating POS cash registers.
  • Greeted customers entering store and responded promptly to customer needs.

Education

High School Diploma -

Gladstone High School
Covina, CA
06.2006

Skills

  • Customer-focused retail leadership
  • Knowledge of surgical instruments
  • Effective time management
  • Constructive outlook
  • Effective written communication
  • Effective verbal communication
  • Fluent in Spanish
  • Strong time management abilities
  • Staff leadership
  • Inventory control
  • Food safety

Awards

  • Loss Prevention Award, 2014, The Home Depot
  • Quickest Cashier Award, 2013, The Home Depot
  • Best Customer Service Award, 2016, Harbor Freight Tools

Professional Statement

As a professional, I am seeking to obtain a rewarding position within an innovative and professional organization where one can contribute knowledge and skills for the benefit of the company and community. I possess over ten years of interchangeable customer service/management experience.

Languages

Spanish
Professional Working

Timeline

Retail Sales Supervisor

Harbor Freight Tools USA
03.2016 - 03.2020

Cashier/Assistant Head Cashier

Harbor Freight Tools USA
01.2014 - 03.2016

Pro-cashier

The Home Depot
08.2012 - 01.2014

Catering Manager

Tacos Jalisco
10.2007 - Current

High School Diploma -

Gladstone High School

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