Betty Niles
Yale,IA
Summary
Dynamic customer service professional with a proven track record at Heartland Coop, excelling in problem resolution and customer relations. Skilled in data entry and Microsoft Excel, I enhance customer satisfaction through effective communication and product knowledge, consistently delivering solutions that drive engagement and loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
37
37
years of professional experience
Work History
Customer Service Representative
Heartland Coop
09.2025 - Current
- Assisted customers with inquiries, providing accurate product information and effective solutions.
- Processed customer orders efficiently using company-specific software and systems.
- Worked with farmers on moisture testing there crops
- Worked with contracts to market there crops
Customer Service
Murphy Farm Meats
03.2022 - 09.2025
- Implemented feedback mechanisms, enabling continuous improvement in customer service.
- Provided excellent customer service by addressing concerns promptly and professionally.
- Worked with customer on Meat orders and followed through with giving them good product
- Worked on inventory to keep meat in stock
- Helped wrap meat
Seasonal Harvest Help
Heartland Co-op
08.2021 - 03.2022
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Worked with farmers on everyday harvest
Bookkeeper
JC Cattle& Trucking
03.2000 - 08.2021
- Managed accounts payable and receivable processes, ensuring timely payments and accurate recordkeeping.
- Reconciled bank statements monthly, identifying discrepancies and implementing corrective measures.
- Prepared financial reports to provide insights into operational performance for management review.
- Streamlined invoicing procedures, reducing processing time and improving cash flow efficiency.
- Worked on dispa trucks
Office Manager /Customer Service
Landus Coop
09.2015 - 11.2020
- Oversaw daily office operations and ensured efficient workflow among staff.
- Developed and maintained office policies to enhance operational efficiency.
- Evaluated office procedures regularly, recommending improvements for better resource allocation.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls, email correspondence and in person
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Worked with farmers to maintain there contracts and crop transactions
- Getting involved with community activities
- Got involved with helping
Marketing Specialist
Genisis Development
07.1998 - 08.2015
- Developed and executed targeted marketing campaigns to enhance brand awareness and customer engagement.
- Collaborated with cross-functional teams to create cohesive promotional materials aligned with brand messaging.
- Utilized digital marketing tools, including SEO and social media platforms, to drive online traffic and lead generation.
- Worked with new clients on there needs
- Enhanced customer engagement, utilizing email marketing campaigns and newsletters.
- Created persuasive sales presentations that effectively showcased product benefits, driving revenue growth.
- Facilitated workshops and training sessions for marketing staff, enhancing team skills and performance.
Assistant Manager
Country General
04.1989 - 07.1998
- Developed and implemented strategic plans to enhance customer satisfaction and loyalty
- Coordinated cross-functional communication to align departmental goals with organizational objectives
- Mentored junior staff, fostering professional growth and improving team performance
- Established best practices for project management, enhancing efficiency and accountability within the team
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Key Carrier
Education
High School Diploma -
Jefferson High School
Jefferson IASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft outlook
- Product knowledge
- Product sales
- Sales expertise
- Store maintenance
- POS systems expert
- Key holder experience
Timeline
Customer Service Representative
Heartland Coop
09.2025 - Current
Customer Service
Murphy Farm Meats
03.2022 - 09.2025
Seasonal Harvest Help
Heartland Co-op
08.2021 - 03.2022
Office Manager /Customer Service
Landus Coop
09.2015 - 11.2020
Bookkeeper
JC Cattle& Trucking
03.2000 - 08.2021
Marketing Specialist
Genisis Development
07.1998 - 08.2015
Assistant Manager
Country General
04.1989 - 07.1998
High School Diploma -
Jefferson High School