Betty Osei

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Resolved customer concerns efficiently, ensuring satisfaction and fostering loyalty.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Facilitated hiring process for new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Making store schedule weekly
• Trained more than ten District managers
• Maintained a clean store
• Lead the team emotionally and physically through Liquidation process.

• Improved store profitability by optimizing product placement and promotions.
• Led team of associates to boost customer service and operational efficiency.
• Increased sales through effective merchandising strategies and inventory control.
• Developed training programs for staff, resulting in higher employee performance.
• Enhanced customer satisfaction by addressing feedback and implementing changes.
• Coordinated inventory management to reduce stock shortages and overages.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Creating a weekly and leading the team for the Ship from store program.

Open and close the store

Daily operations

• Developed community education programming events and other activities designed to increase and improve educational outcomes.
• Liaised between faculty, staff and administrators to coordinate educational program delivery.
• Maintained compliance with local, state, federal policies regarding education coordination through diligent record-keeping practices.
• Monitored expenditures to remain within budgets and improve forecasting accuracy.
• Created sewing and craft programs for kids and Adults.