BETTY RESENDEZ
Cedar Hill
Summary
Results-oriented Operations Leader with over 15 years of experience in auto finance, funding operations, servicing, collections, and fraud prevention. Skilled in leading multi-level teams, enhancing operational efficiency, and ensuring regulatory compliance. Expertise in cross-functional collaboration, process transformation, and building high-performing leadership teams. Bilingual in English and Spanish.
Overview
1
1
Language
15
15
years of professional experience
Work History
Processing Funding Manager
Santander Consumer USA
01.2017 - Current
- Lead funding operations overseeing contract review, compliance validation, and purchasing approval processes. Directly manage and develop team leaders and associates while ensuring achievement of departmental performance goals.
- Direct oversight of funding operations ensuring accuracy, compliance, and timely contract approvals.
- Drove performance management initiatives enhancing productivity, quality assurance, and service standards.
- Implement process improvements that enhance workflow efficiency and reduce contract cycle times.
- Implemented process improvements that streamlined workflow and shortened contract cycle times.
- Monitor regulatory adherence and internal policy compliance to minimize operational and reputational risk.
- Monitored regulatory adherence and internal policy compliance to mitigate operational and reputational risk.
- Key Contributions & Leadership Impact:
Consumer Fraud Prevention Manager
Santander Consumer USA
01.2015 - 01.2017
- Directed fraud prevention operations responsible for identity verification, regulatory compliance, and risk mitigation across multiple business lines including SCUSA and Chrysler Capital.
- Managed fraud operations team reviewing Consumer Alert Codes (CACs) and SSA-89 documentation, ensuring compliance with regulatory standards.
- Managed fraud operations team responsible for reviewing Consumer Alert Codes (CACs) and SSA-89 documentation.
- Collaborated with Credit, Product, and Compliance teams to ensure adherence to internal policies and federal regulations, enhancing overall operational integrity.
- Led quality control initiatives, improving accuracy and decreasing regulatory errors through systematic review processes.
- Provided funding support leadership, assisting with manager queues, call calibrations, and inventory management.
- Leadership Highlights:
Chrysler/SCUSA Lease Funding Manager, Late-Stage Servicing Manager, Mid-Range Servicing Manager, Front-End Servicing Manager
Santander Consumer USA
01.2012 - 01.2015
- Progressively promoted through multiple operational leadership roles including:
- Directed collection and servicing strategies to reduce delinquency and charge-offs.
- Oversaw payroll, performance evaluations, disciplinary actions, and workforce planning to ensure team alignment and operational effectiveness.
- Ensured strict compliance with FDCPA and state/federal regulations.
- Enhanced workflows to increase recovery rates and streamline operational processes.
- Coordinated cross-functional initiatives to align servicing, skip tracing, reinstatement, and funding objectives for improved service delivery.
- Oversaw funding and servicing processes to improve efficiency and effectiveness.
- Defined leadership responsibilities across multiple operational roles.
Education
High School Diploma -
Grand Prairie High School
Grand Prairie, TXSkills
- Funding & Contract Operations
- Regulatory compliance
- Fraud Prevention & Risk Mitigation
- Regulatory compliance
- KPI management
- Process optimization
- Operational Strategy & Execution
- Cross-Functional Leadership
- Change Management
- Team development
- Vendor management
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams)
LANGUAGES
Fluent in English and Spanish
Timeline
Processing Funding Manager
Santander Consumer USA
01.2017 - Current
Consumer Fraud Prevention Manager
Santander Consumer USA
01.2015 - 01.2017
Chrysler/SCUSA Lease Funding Manager, Late-Stage Servicing Manager, Mid-Range Servicing Manager, Front-End Servicing Manager
Santander Consumer USA
01.2012 - 01.2015
High School Diploma -
Grand Prairie High School