Tenesha Luster-Hubbard
Fort Worth
Summary
Detail-oriented Auto Finance & Loan Operations Specialist with 10+ years of experience in automotive financial services, contract processing, and funding. Proven ability to review and verify documents, ensure compliance, and manage high-volume transactions with accuracy. Strong experience working with dealerships, lenders, and internal teams to resolve documentation issues and meet strict deadlines. Recognized for attention to detail, organization, and ability to quickly learn new processes.
Overview
10
10
years of professional experience
2012
2012
years of post-secondary education
Work History
Funding Analyst
Exeter Finance
Irving
12.2024 - Current
- Review and verify loan documents for accuracy and completeness prior to funding
- Ensure all stipulations and conditions are met before releasing funds
- Identify and resolve missing or incorrect documentation with dealers and internal teams
- Maintain compliance with company policies and regulatory requirements
- Process high-volume funding transactions while meeting strict deadlines
Loan Advisor
Bridgecrest Financial
Euless
01.2024 - 12.2024
- Manage high-volume customer accounts and resolve loan-related issues
- Negotiate payment arrangements and assist customers with contract obligations
- Maintain accurate account documentation and records
- Collaborate with internal departments to resolve escalations efficiently
Contract Administrator
Mercedes-Benz Financial Services
Fort Worth
07.2023 - 01.2024
- Reviewed contracts to ensure accuracy and compliance with legal and regulatory standards
- Verified loan documentation and funding requirements prior to processing
- Identified discrepancies and worked with internal teams to resolve issues
- Maintained organized and accurate contract records
Chat Support Representative
GM Financial
Arlington
12.2015 - 02.2021
- Provided customer support via phone and digital platforms
- Resolved account inquiries and payment-related issues efficiently
- Maintained accurate customer records and ensured compliance
- Assisted with escalations and supported team workflow
Loss Mitigation Specialist
GM Financial
Arlington
12.2015 - 02.2021
- Analyzed borrower financial situations to determine appropriate solutions
- Negotiated repayment plans, loan modifications, and settlements
- Ensured compliance with regulatory and company guidelines
- Maintained detailed documentation and account records
Commercial Vehicle Lending Funder
GM Financial
Arlington
12.2015 - 02.2021
- Reviewed loan contracts and supporting documents to ensure compliance
- Verified accuracy of financial data prior to funding approval
- Coordinated with dealerships to resolve missing or incorrect documentation
- Ensured all stipulations were met before releasing funds
Treasury Operations Analyst /Accounts Payable Analyst
GM Financial
Arlington
12.2015 - 02.2021
- Processed high-volume manual and electronic payments with a strong focus on accuracy
- • Investigated and resolved payment discrepancies, including misapplied funds
- • Reconciled accounts and maintained balanced financial records
- • Managed suspense accounts and cleared outstanding items
- • Collaborated with internal teams to improve efficiency and meet deadlines
Education
Zion Fort Worth Academy
Fort Worth, TexasSkills
- Document Review & Verification
- Contract Processing & Funding
- Loan Servicing & Compliance
- Data Entry & Accuracy
- Customer & Lender Communication
- Microsoft Office Suite (Excel, Word)
- Payment Processing & Reconciliation
- Risk & Fraud Detection
- Time Management & Multitasking
Timeline
Funding Analyst
Exeter Finance
12.2024 - Current
Loan Advisor
Bridgecrest Financial
01.2024 - 12.2024
Contract Administrator
Mercedes-Benz Financial Services
07.2023 - 01.2024
Chat Support Representative
GM Financial
12.2015 - 02.2021
Loss Mitigation Specialist
GM Financial
12.2015 - 02.2021
Commercial Vehicle Lending Funder
GM Financial
12.2015 - 02.2021
Treasury Operations Analyst /Accounts Payable Analyst
GM Financial
12.2015 - 02.2021
Zion Fort Worth Academy