Latisha Estrich
Detail-oriented and dependable Data Entry Specialist with 15+ years of experience in high-volume data entry, data processing, document review, records management, and administrative support. Proven ability to accurately enter, update, verify, and maintain information while ensuring data accuracy, data integrity, and confidentiality. Skilled in data verification, data validation, discrepancy identification, document processing, electronic records management, and quality control. Proficient in Microsoft Office, including Excel, with a typing speed of 50 WPM. Experienced in following established procedures, meeting productivity and quality standards, managing multiple priorities, and maintaining accuracy in fast-paced environments.
Work History
Customer Service Representative/Senior Data Analyst
4 Years 9 Months• Documented customer interactions, updated account information, and maintained accurate electronic records across multiple database systems while ensuring confidentiality.
• Processed service requests, verified customer information, and met productivity, quality, accuracy, and compliance standards in a fast-paced remote environment.
• Responded to 100+ emergency medical alert calls, assessed customer needs, documented information, and coordinated emergency assistance while remaining calm in critical situations.
Data Entry Clerk
2 Years 8 Months• Completed daily data entry and updated 150+ account records across multiple database systems while maintaining accuracy.
• Reviewed, verified, and processed documentation while identifying discrepancies and maintaining complete records.
• Processed account updates and maintained electronic records in a high-volume environment using multiple software applications
Customer Service Representative/Computer Data Entry Operator
4 Years 5 Months• Entered, updated, and maintained customer data in CRM and database systems while ensuring accuracy and data integrity.
• Reviewed records, verified information, and processed account updates while maintaining complete and accurate documentation.
• Managed multiple computer systems and databases while processing high volumes of information in a fast-paced environment.