Dwayne Kelly
Jamaica,USA
Summary
Detail-oriented professional with proven expertise in data processing, administrative operations, and caregiving. Demonstrated ability to manage high-volume workflows, maintain compliance standards, and optimize operational efficiency across diverse environments.
Experienced with data entry and administrative tasks, ensuring high levels of accuracy and efficiency. Utilizes data processing and database management skills to maintain data integrity and streamline workflows. Track record of reliability and adaptability in dynamic work environments.
Overview
12
12
years of professional experience
Work History
Data Entry Specialist / Mail Operations
Kroll Settlement Administration (via TEKsystems)
07.2025 - Current
- Process and digitally track 5,000+ pieces of daily mail for class action settlement administration using barcode scanning systems, maintaining 99%+ accuracy in high-volume legal document processing
- Manage dual archival systems (physical and digital) for sensitive legal documents, ensuring secure chain of custody and PII compliance for confidential settlement materials
- Retrieve archived documents from physical and digital systems upon request from case managers, supporting time-sensitive legal proceedings
- Resolve mail tracking discrepancies by coordinating with USPS and researching internal database records to locate missing or delayed legal correspondence
- Train newly hired temporary staff on mail handling procedures, security protocols, and company data entry standards
- Execute daily mail distribution routes, confidential document shredding operations, and facility maintenance to ensure operational efficiency
CDPAP Caregiver
Preferred Home Care
07.2024 - 11.2024
- Delivered comprehensive daily care to patients in home settings, assisting with personal hygiene, ambulation, and health monitoring while documenting care activities
- Monitored changes in patient conditions and reported findings to medical care teams to ensure continuity of care
- Prepared nutritious meals, managed medication reminders, and maintained safe living environments through light housekeeping duties
Private Caregiver
Self-Employed
01.2019 - 06.2024
- Provided personalized care assistance with daily activities including bathing, dressing, grooming, feeding, and mobility support
- Monitored and recorded vital signs, reporting changes to physicians and medical care teams for timely intervention
- Served as liaison between insurance companies, patients, and medical offices to prevent treatment delays and ensure seamless care coordination
- Delivered emotional support and companionship to patients and family members, enhancing overall well-being
Office Manager
Almost Everything LLC
01.2014 - 12.2018
- Managed office budgets, tracked expenses, and negotiated with vendors to optimize cost savings, achieving 25% cost reduction
- Oversaw daily administrative operations, coordinating meetings and managing executive calendars to support business objectives
- Developed and implemented new filing systems and organizational procedures, improving operational efficiency by 45%
Education
High School Diploma -
High School Diploma -
Prospect Heights High School
Brooklyn NYSkills
- Data Entry & Processing
- Mail Operations
- Records Coordination & Management
- PII Compliance
- Chain of Custody Protocols
- Problem-Solving
- Analytical Thinking
- Team Collaboration
- Training & Development
- Infection Control Procedures
- Trend Analysis
- Timing Optimization
- Budget Management
- Accuracy and attention to detail
- Spreadsheet management
- Information verification
Timeline
Data Entry Specialist / Mail Operations
Kroll Settlement Administration (via TEKsystems)
07.2025 - Current
CDPAP Caregiver
Preferred Home Care
07.2024 - 11.2024
Private Caregiver
Self-Employed
01.2019 - 06.2024
Office Manager
Almost Everything LLC
01.2014 - 12.2018
High School Diploma -
High School Diploma -
Prospect Heights High School