FRANKESHA JONES
Houston,TX
Summary
A Results-driven professional with expertise in EPIC, billing, coding, and office coordination, offering efficient multitasking, creative problem-solving, and strong communication skills to contribute seamlessly to an esteemed organization.
Overview
10
10
years of professional experience
Work History
Department Support Specialist II
Kelsey-Seybold Clinic
Houston, TX
04.2022 - Current
- Proficiently scheduled appointments across diverse medical departments contributing to a 20% improvement in efficiency in departments including Gastroenterology, Ophthalmology, Orthopedics, Pain Management, and ENT/Urology using EPIC.
- Utilized ICD 10, CPT, and HCPCS coding to ensure accurate and timely billing, contributing to efficient financial operations
- Manage and oversee 7 work queues to ensure the accuracy and efficiency of billing processes.
- Correct billing errors before final processing to optimize revenue cycle management.
- Collect and verify patient demographic information from Memorial Hermann and St. Luke’s to build accounts for Doctors, facilitating accurate charge entry for future procedures.
- Interpret insurance claims and document required collection amounts for front desk staff in allergy and dermatology departments.
- Contact patients to verify and update demographic information, ensuring records are accurate and billing is processed correctly.
Ambulatory Service Representative II
Kelsey-Seybold Clinic
06.2021 - 04.2022
- Facilitated prompt and efficient patient care by executing daily check-ins with a focus on enhancing patient experience.
- Expertly handled cash, collections, and conducted meticulous financial reviews, contributing to a 15% improvement in financial accuracy and transparency.
Patient Access Representative
Memorial Hermann Northeast
11.2019 - 02.2021
- Meticulously collected and entered patient demographic details, meticulously verifying insurance data through the HealthQuest system to establish precise medical records, ensuring a seamless patient experience.
- Effectively communicated estimated costs for medical treatments, adeptly addressing patient inquiries, and fostering clear understanding of proposed services.
Administrative Assistant
ICON Hospital
01.2017 - 06.2018
- Diligently composed internal memos and external correspondence for senior management, conducting thorough reviews to eliminate errors and maintain professional communication standards.
- Efficiently managed office inventory by restocking supplies, strategically placing purchase orders, and ensuring optimal stock levels for seamless daily operations.
Metadata Enhancer
University Of Texas at Arlington
09.2015 - 01.2017
- Delivered high-quality, production-ready graphics in HTML, Adobe, Photoshop, and CSS for all university assets, ensuring visual elements met and exceeded project specifications.
Education
MBA - Health Administration
Lamar University
Beaumont, TX05.2025
Bachelor of Science - Psychology
Sam Houston State University
12.2020
Associate of Science -
Lone Star College
05.2017
Skills
- Schedule Management
- Data Entry & Processing
- Staff Motivation
- Deadline-Oriented
- Medical Billing & Coding
- Payment Processing & Insurance
- Employee Training and Development
- Conflict Resolution
- Microsoft 365 ( SharePoint, Excel, Word, outlook)
- EPIC
- HealthQuest
- HIPAA Rules
- HTML/CSS
- Adobe (Photoshop)
Awards
Kelsey-Seybold Clinic, Above and beyond achievement, DEC 2023
Timeline
Department Support Specialist II
Kelsey-Seybold Clinic
04.2022 - Current
Ambulatory Service Representative II
Kelsey-Seybold Clinic
06.2021 - 04.2022
Patient Access Representative
Memorial Hermann Northeast
11.2019 - 02.2021
Administrative Assistant
ICON Hospital
01.2017 - 06.2018
Metadata Enhancer
University Of Texas at Arlington
09.2015 - 01.2017
MBA - Health Administration
Lamar University
Bachelor of Science - Psychology
Sam Houston State University
Associate of Science -
Lone Star College