Brenda Martinez
Dallas,TX
Summary
Experienced Bilingual healthcare professional well-versed in working with insurance guidelines, assessing patient financial situations and taking advantage of available options. Successful at bringing together effective plans that meet a wide range of situations.
Overview
15
15
years of professional experience
Work History
Patient Financial Advisor II & Insurance Specialist II
UT Southwestern University Of Texas
Dallas
01.2019 - 08.2024
- Handle incoming calls, verify billing information, and facilitate payment plans
- Verify insurance benefits, pre-register patient accounts, and coordinate with doctors' offices for prior authorizations
- Prior authorize high cost injectable drugs.
- Provide financial assistance information and generate cost estimates.
Registration Representative
Methodist Health System
Dallas
06.2017 - 12.2019
- Registered patients, processed payments, and managed financial transactions
- Answered phones, scanned medical records, and verified insurance benefits
- Scheduled appointments, managed referrals, and organized doctors' schedules.
Front Office Business Coordinator
Select Pain Procedure Centers
Richardson
01.2014 - 06.2017
- Checked in patients, collected payments, and managed financial transactions
- Answered phones, scanned medical records, and ordered office supplies
- Verified patients' insurance benefits and maintained patient charts.
Medical Assistant
North Park Medical Group
Dallas
11.2011 - 10.2013
- Checked in patients, obtained vital signs, and assisted in medical procedures
- Scheduled appointments, administered tests, and managed recovery room activities.
Cashier
Tom Thumb
Dallas
10.2009 - 12.2011
- Processed transactions, managed cash, and handled customer inquiries
- Trained new cashiers and ensured smooth store operations.
Education
OSHA Regulations, HIPAA Compliance, Data Entry, Scheduling Appointments, Insurance Forms, Alpha/Numeric Filing, Receptionist Duties, Medical Coding (ICD-9), Medisoft Software, Collection Procedures -
Cedar Valley College
Lancaster, TX11.2011
High School Diploma -
W.H Adamson High School
Dallas, TX07.2010
Skills
- Filing and data archiving
- Medical Terminology
- Issue Research
- Information Protection
- Medical Billing
- Obtaining Patient History
- Insurance collaboration
- Healthcare regulations
- Account updating
- Data entry expertise
- Financial Counseling
- Insurance Verification
- Patient Screening
- Schedule Management
- Schedule Coordination
- Professional telephone demeanor
- Debt management
- Registration management
- Insurance knowledge
- Data entry experience
- Customer Service
- HIPAA Compliance
- Patient Registration
- Payment Collection
- Verbal and written communication
- Conflict Resolution
- Project Management
- Claims Processing
Professional telephone etiquette
References
Available upon request.
Languages
Spanish
Native or Bilingual
Timeline
Patient Financial Advisor II & Insurance Specialist II
UT Southwestern University Of Texas
01.2019 - 08.2024
Registration Representative
Methodist Health System
06.2017 - 12.2019
Front Office Business Coordinator
Select Pain Procedure Centers
01.2014 - 06.2017
Medical Assistant
North Park Medical Group
11.2011 - 10.2013
Cashier
Tom Thumb
10.2009 - 12.2011
OSHA Regulations, HIPAA Compliance, Data Entry, Scheduling Appointments, Insurance Forms, Alpha/Numeric Filing, Receptionist Duties, Medical Coding (ICD-9), Medisoft Software, Collection Procedures -
Cedar Valley College
High School Diploma -
W.H Adamson High School