Lekita Crump
Houston,Texas
Summary
Seeking a position utilizing leadership, creative and communication skills to make a positive contribution to the organization.
Overview
32
32
years of professional experience
Work History
Department Support Specialist II
Kelsey-Seybold Clinic
01.2015 - Current
- Timely preparation of hospital billing documents per established guidelines
- Patient liaison between the patient, the business office physicians and clinical staff
- Managing physician’s professional documentation
- Responsible for the ordering and arranging alterations of physicians’ lab coats
- Provide secretarial support for site management and physicians to include: Assisting with telephone inquiries for physicians
- Attends all staff and departmental meetings as well as assigned education classes
- Assist front desk staff close outs when administrators are not available
- Responsible for end of the month departmental open encounter reports and sending the data to the appropriate administrating staff
- Responsible for the ordering departmental office supplies.
Ambulatory Service Representative III Team Lead
Kelsey-Seybold Clinic
01.2014 - 01.2015
- Checked in patients for surgical procedures
- Discussed and collected patients co pays based on their insurance carrier
- Prepared charts and paperwork for upcoming procedure dates
- Assisted in the training of new staff members
- Gave patients and family members instructions on their visit to the Ambulatory Surgery Center
- Responsible for the closing of all individuals at the Ambulatory Front Desk
- Responsible for evaluating if coverage is necessary when one of the ASRs is off
- Verified the grand totals with the Cash Room Manager at the end of the day
- Responsible for keeping and ordering supplies used for front desk use
- Work with the other managers in the department to make sure the patients are being helped effectively.
Ambulatory Service Representative II
Kelsey-Seybold Clinic
01.2010 - 01.2014
- Checked in patients for surgical procedures
- Discussed and collected patients co pays based on their insurance carrier
- Prepared charts and paperwork for upcoming procedure dates
- Assisted in the training of new staff members
- Gave patients and family members instructions on their visit to the Ambulatory Surgery Center.
Customer Service Representative
Kelsey-Seybold Clinic
01.2009 - 01.2010
- Scheduled appointments for patients based on the physicians criteria
- Contacted patients concerning upcoming appointments
- Gave patients the proper instructions for preparing for medical exams.
Church Secretary
Montgomery Church of God in Christ
01.1993 - 01.2007
- Created layouts and designs for flyers and promotional materials for organizational and community events
- Produced and designed business cards and official letterheads using Print Shop software
- Generated correspondence relating to financial matters, business meetings, references, and letters of appreciation
- Proofread and offered input on organizational communication
- Worked with church leaders to develop special event programs.
Customer Service Representative
Kelsey-Seybold Clinic
01.1999 - 01.2000
- Scheduled appointments for patients based on the doctors criteria
- Contacted patients concerning upcoming appointments
- Gave patients the proper instructions for preparing for medical exams
- Trained new employees on organizational procedures and policies.
Education
Associates in Business - Business Computers
MicroComputer Technology Institute
01.1997
Skills
- Microsoft Word
- Excel
- Powerpoint
- Internet Explorer
- Epic Production
- Desktop Publishing Software
Timeline
Department Support Specialist II
Kelsey-Seybold Clinic
01.2015 - Current
Ambulatory Service Representative III Team Lead
Kelsey-Seybold Clinic
01.2014 - 01.2015
Ambulatory Service Representative II
Kelsey-Seybold Clinic
01.2010 - 01.2014
Customer Service Representative
Kelsey-Seybold Clinic
01.2009 - 01.2010
Customer Service Representative
Kelsey-Seybold Clinic
01.1999 - 01.2000
Church Secretary
Montgomery Church of God in Christ
01.1993 - 01.2007
Associates in Business - Business Computers
MicroComputer Technology Institute