Betty Sears
Plainfield,IN
Summary
Excel in multitasking, problem solving, and enjoy helping others
Overview
12
12
years of professional experience
Work History
Front Line Crew Member
Arby's
01.2024 - Current
- Learned and adhered to safety protocols in fast-paced environment.
- Assisted in preparing food and beverages according to established recipes.
- Maintained cleanliness and organization of workstations and dining areas.
- Enhanced customer satisfaction by providing efficient and friendly service.
Casino Table Games Dealer
Casino Party Planner
01.2014 - Current
- Dealt various table games, ensuring adherence to house rules and game regulations.
- Maintained accurate game records and chip counts throughout shifts.
- Provided excellent customer service, fostering positive player experiences at all tables.
- Monitored player behaviors to promote responsible gaming practices.
- Trained new dealers on game procedures and customer interaction protocols.
- Assisted in organizing promotional events to enhance guest engagement and retention.
Customer Service Representative
XPO Logistics
11.2020 - 11.2023
- Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
- Collaborated with team members to identify process improvements that enhanced service delivery.
- Documented customer interactions in detail to support follow-up actions and resolution tracking.
- Implemented feedback from customers to improve service quality and enhance customer satisfaction levels.
- Processed customer orders efficiently using CRM systems to ensure timely completion.
Receiving Team Member
Guitar Center
11.2020 - 02.2023
- Received and inspected incoming shipments to ensure accuracy and quality compliance.
- Collaborated with team members to streamline receiving processes and improve efficiency.
- Implemented best practices in material handling to minimize damage during receipt and storage.
- Put together pallets for restocking and sales teams to replenish sales floor.
- Maintained accurate computer inventory by entering data from incoming and new shipments.
- Utilized warehouse management systems to track inventory levels and manage stock replenishment.
Education
High School Diploma -
George Washington High School
Indianapolis, IN06-1972
Skills
- Packaging and labeling
- Self-motivated and disciplined
- Picking and packing
- Loading and unloading
- Warehouse safety
- Attention to detail
- Problem-solving
- Sorting and labeling
Timeline
Front Line Crew Member
Arby's
01.2024 - Current
Customer Service Representative
XPO Logistics
11.2020 - 11.2023
Receiving Team Member
Guitar Center
11.2020 - 02.2023
Casino Table Games Dealer
Casino Party Planner
01.2014 - Current
High School Diploma -
George Washington High School