Betty Sittenfeld
Altera Digital Health
Novato,CA
1
Certification
21
years of professional experience
Clinical Applications Professional specialized in optimizing healthcare software systems through troubleshooting, user training, and system implementation. Focused on collaboration and delivering impactful results while adapting to evolving needs. Recognized for effective communication, problem-solving, and analytical capabilities.
Work History
Senior Clinical Application Analyst
3 Years 4 Months- Optimized system reliability by leading cross-functional incident management, achieving a 30% increase in uptime.
- Identified and resolved performance issues pre-escalation, enhancing system reliability.
- Proactively identified and resolved performance issues before escalation.
- Conducted cross-functional root cause analysis for critical production issues, preventing future incidents.
- Managed the Ambulatory EHR ServiceNow incident queue and escalations.
- Managed Ambulatory EHR ServiceNow incident queue and escalations, ensuring timely resolution of user concerns.
Senior PMO Project Manager
2 Years- Managed FHIR implementation projects for healthcare API solutions, enhancing interoperability and data exchange.
- Led Patient Access API and Provider Directory API implementations for enterprise clients.
- Managed FHIR implementation projects for healthcare API solutions.
- Developed project plans and schedules, and created stakeholder documentation to facilitate successful project delivery.
- Facilitated communication between technology vendors and internal IS groups to enhance collaboration.
Senior Project Manager / Implementation Consultant / Interface Analyst
3 Years 9 Months- Led EHR implementation and integration projects, providing technical consulting and end-to-end project management.
- Defined project scope, implementation strategy, resource requirements, and technical enhancements.
- Facilitated technical discussions and designed integration solutions across multiple applications.
- Managed vendor and client relationships during onboarding, offboarding, and interface engine migrations to ensure seamless project transitions.
- Troubleshot HL7 interfaces, coordinated application development, created testing procedures, and provided technical support.
- Maintained EHR dictionaries, interface translation tables, and Active Directory to ensure accurate patient, billing, and clinical data exchange.
- Troubleshot HL7 interfaces and coordinated application development while creating testing procedures and providing technical support to enhance system reliability.
- Trained clients on system implementation and best practices to facilitate successful adoption and maximize utilization.
Clinical Application Support Analyst
11 Years 11 Months- Delivered Allscripts EHR support through system configuration, customization, user administration, and workflow optimization to enhance user experience.
- Configured and supported provider accounts, Scan module, and Connect R interface engine to ensure accurate document, lab, and pathology integration.
- Configured and supported provider accounts, Scan module, and Connect R interface engine for seamless integration of documents, labs, and pathology.
- Analyzed clinical workflows, customized databases, documented processes, and resolved technical issues to improve operational efficiency.
- Assisted in implementing software upgrades by coordinating with the IT team, completed projects, and escalated issues as needed.
Education
Bachelor of Arts - Dance/Kinesiology
Skills
Healthcare & Practice Management Systems: Salesforce
Allscripts EHR
TWPM Practice Management
IDX Connect R
Q-vera Interface Engine
HL7
Active Directory
Project Management
System Integration
FHIR standards
Telehealth Solutions
Clinical workflow analysis
IT Service Management: Jira
Confluence
Zendesk
ServiceNow (SNOW)
HIPAA compliance
Operating Systems and Productivity: Windows
MS Office
Word
Excel
Certification
Certified Scrum Master (CSM) ID: 1758415
Timeline
Senior Clinical Application Analyst
Altera Digital Health
04.2023 - CurrentRead More
Senior PMO Project Manager
HiPaaS
04.2021 - 04.2023Read More
Senior Project Manager / Implementation Consultant / Interface Analyst
Allscripts
06.2017 - 03.2021Read More
Clinical Application Support Analyst
Marin Medical Practice Concepts
07.2005 - 06.2017Read More
Denison University
Bachelor of Arts from Dance/Kinesiology
Read More