Betty Swillie
Winnsboro,LA
Summary
Pursued office position to support daily operations through rapid learning, effective multitasking, proficient computer use, accurate numerical processing, and customer-focused friendliness.
Overview
12
12
years of professional experience
Work History
Cashier/Titling Agent
Winnsboro Dodge
Winnsboro, LA
06.2023 - Current
- Maintained accurate cash drawer balances during shifts.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Counted cash drawers at beginning and end of shifts for accuracy. in cash drawers at beginning and end of shifts to maintain accuracy.
- Processed refunds and exchanges in accordance with company policy.
- Welcomed customers and helped determine their needs.
- Facilitated customer inquiries and resolved issues to enhance satisfaction and retention.
- Collaborated with team members to enhance customer satisfaction.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Contributed to a clean and safe shopping environment, performed regular sanitation of checkout area.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Managed cash transactions with precision at the point of sale. with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Acquired skills for various positions to provide essential backup support. for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Resolved customer inquiries and issues, contributing to higher satisfaction and retention rates.
Accounts Receivable Clerk
Haring Enterprises
Wisner, LA
09.2018 - 05.2023
- Processed high-volume invoices for multiple clients, achieving timely and accurate billing.
- Maintained customer accounts, resolving discrepancies to enhance payment collections.
- Maintained customer accounts, resolving discrepancies and improving payment collections.
- Streamlined invoicing procedures to reduce processing time and improve overall efficiency.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Responded to inbound inquiries regarding accounts and payments.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reconciled monthly statements to enhance financial accuracy and accountability.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team's operations.
- Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team''s operations.
- Mentored junior staff on best practices in accounts receivable management and software utilization.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Managed day-to-day accounting processes to maintain financial
Patient Transport Driver
Catahoula Parish Health Clinic
Sicily Island, LA
05.2018 - 09.2018
- Transported patients safely to and from appointments, ensuring timely arrivals and departures.
- Coordinated with healthcare providers to optimize transport routes, resulting in enhanced service delivery and increased patient satisfaction.
- Monitored vehicle performance and reported issues promptly to maintain reliability and safety during operations.
- Provided compassionate care to patients during transport, addressing any concerns or needs that arose.
- Maintained detailed logs of patient transport activities and vehicle maintenance schedules for operational efficiency.
- Monitored vehicle performance and reported issues promptly, ensuring reliability and safety during operations.
- Provided timely and efficient transportation services, contributing to improved patient satisfaction.
Purchasing/Right of Way Agent
Franklin Parish Police Jury
Winnsboro, LA
05.2014 - 03.2018
- Recorded and tracked employee work hours to ensure accurate payroll processing.; Distributed purchase orders as needed to supervisors.
- Coordinated surveying and mapping activities to ensure accurate property assessments for public works projects.
- Answered phone and directed calls to appropriate voicemail boxes or written messages for managers.
- Collaborated with regulatory agencies to obtain necessary permits, ensuring compliance with local and state regulations.
- Led negotiations with utility companies, optimizing infrastructure placement while minimizing disruptions to residents.
- Searched public domain records and private databases to locate property ownership documentation.
- Collaborated with regulatory agencies to secure necessary permits, ensuring compliance with local and state regulations for project progression.
- Supported project managers by providing accurate and timely information on right-of-way acquisitions, contributing to overall project success.
- Identified potential right-of-way issues by reviewing plans, maps, and legal descriptions to ensure timely resolution.
- Conducted comprehensive title research to determine ownership and encumbrances on properties, facilitating accurate negotiations.
- Developed strong relationships with property owners through consistent communication and professional interactions.
- Maintained detailed records of all acquisitions, providing transparency in reporting progress to clients and stakeholders.
- Enhanced client satisfaction by delivering prompt updates on project status while addressing any concerns or questions raised throughout the process.
- Secured necessary permits and approvals for construction projects through diligent research and thorough documentation of requirements.
- Timekeeper. Distributed purchase orders as needed to supervisors.
- Identified existing property easements to facilitate transmission line the transmission line construction process.
- Built strong relationships with property owners through consistent communication, enhancing trust and cooperation during negotiations.
- Inventoried, ordered, stocked, and distributed all supplies and materials as needed.
- Responded to incoming calls, providing information and directing inquiries to appropriate personnel. and coordinated meetings and conferences.
Education
Associate Degree - Office Procedures
LA Technical College/NE Campus
Winnsboro, LAAssociate Degree - Accounting
LA Technical College/NE Campus
Winnsboro, LACertificate of Completion - Ethics Training
Franklin Parish Police Jury
Winnsboro, LA01.2018
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Reliability and punctuality
- Cash handling and management
- Written and verbal communication
- Professionalism and courtesy
- Cash register systems
- Payment processing
- POS system operations
- Records maintenance
- Proficient in software
- Multitasking and organization
- Basic math
- Dependability and reliability
- Honest and dependable
- Clear communication
- Report preparation
Accomplishments
- Trained and mentored 2 employees.
- Promoted to manager after only 6 months for exceptional performance.
Timeline
Cashier/Titling Agent
Winnsboro Dodge
06.2023 - Current
Accounts Receivable Clerk
Haring Enterprises
09.2018 - 05.2023
Patient Transport Driver
Catahoula Parish Health Clinic
05.2018 - 09.2018
Purchasing/Right of Way Agent
Franklin Parish Police Jury
05.2014 - 03.2018
Associate Degree - Office Procedures
LA Technical College/NE Campus
Associate Degree - Accounting
LA Technical College/NE Campus
Certificate of Completion - Ethics Training
Franklin Parish Police Jury