Ashley Williams
Rock Hill,SC
Summary
Experienced in utilizing computer software for efficient data entry and analysis, demonstrating a consistent track record of accuracy and attention to detail. Proficient at multitasking and successfully resolving complex licensing issues by implementing practical solutions that yield long-term results. Committed to delivering exceptional outcomes through a combination of technical expertise and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Titling and Licensing Specialists
South Carolina Department of Motor Vehicles
10.2023 - Current
- Provided exceptional customer service to applicants, addressing inquiries with accurate information and timely responses.
- Enhanced cross-functional collaboration between departments through effective communication and coordination of licensing activities.
- Accomplished successful renewal of expiring licenses through meticulous preparation, submission, and follow-up of relevant documentation.
- Reduced processing time for license approvals, implementing standardized procedures and documentation requirements.
- Facilitated the resolution of complex issues surrounding licenses through effective mediation between stakeholders.
Pharmacy Tech
Walmart
02.2022 - 09.2023
- Organizing of patient prescriptions
- Refilling of current and new prescriptions
- Customer Service
- Entry of Patients Insurance and other information
- Calling to remind patients of overdue prescriptions
Customer Service Representative
South Carolina DMV
10.2019 - 08.2020
- Data entry of confidential information
- Service each customer that comes in with a transaction
- Greet every customer that comes in
- Give customers the appropriate ticket number and paper work
- Break down and assemble the camera station
- Record various credentials that have been voided and scanned out to the customers
Customer Service Associate / Floral Designer
Sam's Club
09.2017 - 09.2019
- Receive payments for Membership accounts and annual renewal
- Offer membership upgrades and credit accounts
- Handling large amounts of money on a daily basis
- Providing excellent Member Service
- Designing floral arrangement
- Weekly audits on floral supplies and flowers
Customer Service Clerk / Floral Asst.
Harris Teeter, Inc.
09.2014 - 12.2016
- Providing excellent customer service
- Helping the Floral Dept
- When manager needs help or is absent
- Maintaining a clean environment for employees and customers
Accountant / Office Assistant
Harris Teeter, Inc.
12.2013 - 08.2014
- Receiving and Depositing large sums of money
- Managing audits for cashiers
- Balancing cash tills and office
- Daily computer entries of store money and checks accounted for
Assistant Customer Service Manager
Harris Teeter, Inc.
06.2013 - 12.2013
- Overseeing multiple employees
- Managing all breaks and front end duties
- Balancing cash tills and office
- Responsible for all customer inquiries
- Handling cash on a daily basis
Education
High School -
Northwestern High School
Rock Hill, SCAssociate of Arts - Graphic Design
Full Sail University
Skills
- Policy analysis
- Customer service
- Conflict resolution
- Active listening
- Microsoft Excel
- Data entry
- Payment processing
- Customer relations
- Microsoft outlook
- Computer proficiency
- Paperwork processing
- Team development
- Documentation
Accomplishments
Branch Office Employee of the Month
Midlands Region Employee of the Month
Timeline
Titling and Licensing Specialists
South Carolina Department of Motor Vehicles
10.2023 - Current
Pharmacy Tech
Walmart
02.2022 - 09.2023
Customer Service Representative
South Carolina DMV
10.2019 - 08.2020
Customer Service Associate / Floral Designer
Sam's Club
09.2017 - 09.2019
Customer Service Clerk / Floral Asst.
Harris Teeter, Inc.
09.2014 - 12.2016
Accountant / Office Assistant
Harris Teeter, Inc.
12.2013 - 08.2014
Assistant Customer Service Manager
Harris Teeter, Inc.
06.2013 - 12.2013
High School -
Northwestern High School
Associate of Arts - Graphic Design
Full Sail University
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