Hi, I’m
Victoria Hutchinson
Atlanta,Georgia
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
years of professional experience
Work History
Globe Life
Licensing Specialist
01.2023 - Current
Job overview
- Gathering and reporting of information, problem solving, reviewing and evaluating various reports, maintaining records and report, providing analytical data and support to executives
- Coordinated cross-departmental efforts to implement process improvements aimed at enhancing overall licensing operations efficiency.
- Managing and processing batch appointments and appointment terminations, handling daily reporting and acting as resource for data analyst, completing audits on state licenses and appointments to ensure accuracy and compliance
- Providing feedback to leadership regarding frequent errors, patterns, or concerns with appointment process
- Audit, coaching, assisting clerks with questions and assisting with production tasks as needed to help manage workflow and service level agreements
- Perform various analytical and data evaluation with a high degree of accuracy
- Accomplished successful renewal of expiring licenses through meticulous preparation, submission, and follow-up of relevant documentation.
- Developed comprehensive training materials for new team members, ensuring consistent understanding of licensing policies and procedures.
- Provided exceptional customer service to applicants, addressing inquiries with accurate information and timely responses.
- Ability to meet department deadlines and efficiently handle distribution to appropriate parties while exercising discretion in execution of all duties
Allstate
Agency Services
06.2021 - 01.2023
Job overview
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Reduced errors in service delivery by implementing quality control measures that ensured adherence to industry standards.
- Under minimal direction handles situations which require research, problem solving, and agent satisfaction
- Handles Primary Chat Skills including Billing, policy investigation, Drive Wise, Milewise, and State Specific chat types
- Provide an exceptional agent experience to meet the center's targets and performance goals
- Resolve questions/issues and refer other inquiries to appropriate areas as needed
- Demonstrate a comprehensive understanding of specific company products in order to portray confidence and credibility to agents
- Develop subject matter expertise and remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries
- Handles two to three chats concurrently.
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
Millennium GroupSan Antonio, TX
Data Entry- Contractor for USAA
03.2019 - 06.2021
Job overview
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Southern Careers Institute
Medical Assistant Program, Law & Ethics, HIPPA & OSHA, Human Anatomy, Medical Billing, Lab, Injections, Blood Draws
12.2014
Terre Haute North Vigo High School
Core 40 High School Diploma
06.2010
University Overview
Graduated early with a 3.45 GPA
Skills
- Performing various analytical and data evaluation with high degree of accuracy
- Reliability
- Proficient in PowerPoint, Word, and Excel
- Attention to Detail
- Ability to exercise some critical decisions in an independent manner
- Ability to maintain data confidentiality
- Problem-solving abilities
- Team Collaboration
- Time Management
- Proficient communication skills including proper grammar, word usage, and punctuation in writing and verbally
- Policy analysis
- Adaptability and Flexibility
- Time Management
- Proficient communication skills including proper grammar, word usage, and punctuation in writing and verbally
- Policy analysis
- Adaptability and Flexibility
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Monetary Transactions - Handled check, credit and automatic debit card transactions with 100% accuracy.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time off4-day work weekTeam Building / Company RetreatsFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programsLanguages
English
Bilingual or Proficient (C2)
Timeline
Licensing Specialist
Globe Life
01.2023 - Current
Agency Services
Allstate
06.2021 - 01.2023
Data Entry- Contractor for USAA
Millennium Group
03.2019 - 06.2021
Southern Careers Institute
Medical Assistant Program, Law & Ethics, HIPPA & OSHA, Human Anatomy, Medical Billing, Lab, Injections, Blood Draws
Terre Haute North Vigo High School
Core 40 High School Diploma
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