Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Betty Toms, BSc., PharmD

Mechanicsburg,PA

Summary

Experienced with managing pharmacy operations, ensuring optimal inventory levels, and maintaining regulatory compliance. Utilizes strong leadership skills to foster team collaboration and achieve high levels of customer satisfaction. Knowledge of pharmaceutical practices and effective problem-solving techniques to drive operational success.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Pharmacy Manager

Rite-Aid Pharmacy
10.2005 - Current
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
  • Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
  • Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
  • Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
  • Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Collaborated with store manager to maintain daily operations.

Staff Pharmacist

Rite-Aid Pharmacy
09.2001 - 10.2005
  • Effectively resolved insurance rejections and other billing issues.
  • Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
  • Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
  • Provided medication therapy management to patients using Outcomes and Mirixa.
  • Supervised compounding activities, ensuring accuracy in preparation of custom medications according to physician specifications.
  • Enhanced patient care by providing accurate medication dispensing and thorough counseling on drug interactions.
  • Received and accurately processed written prescriptions from customers using medical computer system.

Staff Pharmacist

Merck-Medco
06.2000 - 09.2001
  • Ensured consistent delivery of high-quality pharmaceutical services through adherence to established standards and guidelines.
  • Provided comprehensive staff support during peak hours, effectively managing increased workload without compromising quality of service or patient safety.
  • Collaborated with healthcare professionals to develop customized medication plans, ensuring optimal patient outcomes.

Staff Pharmacist

Rite-Aid Pharmacy
06.1999 - 05.2000
  • Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.
  • Maintained state and federal records of legendary drugs and controlled substances.
  • Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
  • Optimized workflow processes for faster prescription filling, resulting in improved patient satisfaction levels.

Pharmacy Practice Resident

University of Pennsylvania
07.1998 - 06.1999
  • Educated patients on self-care strategies, enabling them to better manage their chronic conditions independently.
  • Developed tailored pharmaceutical care plans, addressing individual patient needs and medical conditions.
  • Participated in hospital committees to advocate for pharmacist involvement in multidisciplinary decision-making processes.
  • Increased patient satisfaction by providing in-depth counseling on medications and their proper usage.
  • Reduced medication errors by conducting regular quality assurance checks within the pharmacy department.
  • Collaborated with interdisciplinary teams for optimal patient treatment plans and continuity of care.
  • Promoted adherence to regulatory requirements by maintaining accurate records and documentation for all pharmacy-related activities.
  • Supported pharmacy staff development through skill assessments, training, and mentorship opportunities.

Pharmacy Intern

Crown Drugs
05.1995 - 08.1998
  • Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
  • Provided friendly customer service at drop-off and pick-up counters.
  • Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
  • Contributed to pharmacy team cohesiveness by offering support and guidance to fellow interns, creating a positive work environment for all staff members.
  • Successfully completed required assessments and evaluations throughout the internship period, demonstrating growth in professional skills and knowledge related to the field of pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Used pharmacy software to enter prescription and insurance information.
  • Enhanced pharmacy efficiency by assisting in inventory management, medication storage organization, and restocking shelves.

Education

Doctor of Pharmacy - Pharmacy

Philadelphia College of Pharmacy & Science
Philadelphia, PA
05-1998

Bachelor of Science - Pharmacy

Philadelphia College of Pharmacy & Science
Philadelphia, PA
09-1997

Skills

  • Patient education and counseling
  • Prescription verification
  • Workflow optimization
  • Pharmacy operations management
  • Regulatory compliance
  • Training and mentoring
  • Inventory control
  • Patient counseling
  • Drug safety
  • Drug inventory management
  • Drug utilization review
  • Regulatory requirements
  • Immunizations
  • Insurance billing
  • Medication therapy management
  • Patient education
  • Medication ordering
  • Staff supervision
  • Records management
  • Employee recruitment and hiring
  • Employee supervision
  • Patient care assessment
  • Problem identification
  • Critical thinking
  • Staff scheduling
  • CPR/AED
  • Employee performance evaluations
  • Staff management

Certification

  • Registered Pharmacist License - Pa since 1998
  • Certified Immunizer License in PA since 2011

Timeline

Pharmacy Manager

Rite-Aid Pharmacy
10.2005 - Current

Staff Pharmacist

Rite-Aid Pharmacy
09.2001 - 10.2005

Staff Pharmacist

Merck-Medco
06.2000 - 09.2001

Staff Pharmacist

Rite-Aid Pharmacy
06.1999 - 05.2000

Pharmacy Practice Resident

University of Pennsylvania
07.1998 - 06.1999

Pharmacy Intern

Crown Drugs
05.1995 - 08.1998

Doctor of Pharmacy - Pharmacy

Philadelphia College of Pharmacy & Science

Bachelor of Science - Pharmacy

Philadelphia College of Pharmacy & Science

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Betty Toms, BSc., PharmD