Bettye Freeman
Flint
Summary
Dynamic General Manager with a proven track record at Envoy Airlines, excelling in operational management and effective resource allocation. Skilled in workforce training and performance assessment, I fostered high employee satisfaction and streamlined processes, achieving significant improvements in team productivity and customer satisfaction. Committed to driving organizational growth through strategic leadership.
Overview
16
16
years of professional experience
Work History
General Manager
Envoy Airlines
04.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
Supervisor
Envoy Airlines
08.2022 - 04.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Red Coat Agent
Unifi Aviation
08.2014 - 08.2022
- Answered constant flow of customer questions with minimal wait times.
- Assisted passengers with special needs, accommodating their requirements and ensuring a comfortable travel experience.
- Delivered exceptional guest assistance during irregular operations, minimizing frustration for affected travelers.
- Responded to customer requests for products, services, and company information.
- Maintained a calm and professional demeanor during high-pressure situations, resolving issues quickly to minimize delays.
- Streamlined ticketing procedures for reduced wait times and increased overall efficiency.
Supervisor
Air Chef Aviation
03.2009 - 08.2014
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Scheduling, audits and payroll.
Education
Associate of Applied Science - License Practical Nursing
Holmes Community College
Goodman, MS09-1993
Skills
- Effective Resource Allocation
- Workforce Training
- Operational Management
- Performance Assessment
- Payroll Management
- Effective Inventory Management
Timeline
General Manager
Envoy Airlines
04.2024 - Current
Supervisor
Envoy Airlines
08.2022 - 04.2024
Red Coat Agent
Unifi Aviation
08.2014 - 08.2022
Supervisor
Air Chef Aviation
03.2009 - 08.2014
Associate of Applied Science - License Practical Nursing
Holmes Community College
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