Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Betty Liliana Copeland

Plant City,FL

Summary

Dynamic HBA Team Lead at Walmart with a proven track record in coaching and mentoring, enhancing team performance through effective feedback and skill development. Recognized for increasing customer satisfaction and streamlining workflows, leveraging strong analytical thinking and conflict resolution skills to achieve business goals.

Overview

28
28
years of professional experience
1
1
Certification

Work History

HBA Team Lead

Walmart
07.2023 - 01.2025
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Assisted in recruitment to build team of top performers.

Floor Associate

Winn Dixie Supermarket
04.2023 - 07.2023
  • Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
  • Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
  • Answered questions about store policies and addressed customer concerns.
  • Demonstrated strong problem-solving skills by addressing customer inquiries or concerns quickly and effectively.
  • Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.

Floor Associate

Winn Dixie Supermarket
01.2023 - 03.2023
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Assisted in inventory management, accurately tracking stock levels and aiding in restocking efforts for seamless replenishment of merchandise.
  • Collaborated with fellow associates to achieve daily sales goals, contributing to the store''s overall success.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Provided exceptional customer service during high-traffic periods by managing lines effectively and maintaining a calm demeanor under pressure.

Floor Associate

Goodwill Store
05.2022 - 07.2022
  • Processed transactions efficiently at checkout, ensuring accurate pricing and promoting a positive image of the store brand.
  • Assisted in maintaining a safe work environment by promptly reporting any hazards or safety concerns observed on the sales floor.
  • Participated in regular team meetings, offering valuable input to improve store operations and promote a collaborative work environment.
  • Contributed to visual merchandising efforts by creating eye-catching displays that attracted customers and promoted sales growth.

Teacher

Politecnico Mayor
02.2016 - 11.2020
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
  • Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
  • Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
  • Improved student engagement by incorporating interactive learning technologies into lesson plans.
  • Helped students explore concepts with engaging, learning-focused activities.

Billing Coordinator

ESE Hospital San Vicente De Paul
12.2013 - 07.2015
  • Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
  • Completed appeals of denied claims on patient bills.
  • Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
  • Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
  • Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
  • Entered details into accounts and tracked payments.
  • Optimized billing processes by implementing efficient invoicing and payment tracking systems.
  • Reduced billing errors through consistent review and reconciliation of account discrepancies.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Maintained strict confidentiality when handling sensitive client information, adhering to HIPAA or other privacy guidelines as required in specific industries.
  • Organized accounts for financial audits and supported audit process.
  • Updated documentation, reports, and spreadsheets with financial information.
  • Collaborated with cross-functional teams to ensure accurate and timely billing for all products and services provided.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Worked with multiple departments to check proper billing information.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Generated monthly billing and posting reports for management review.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Utilized various software programs to process customer payments.
  • Audited and corrected billing and posting documents for accuracy.
  • Used data entry skills to accurately document and input statements.
  • Responded to customer concerns and questions on daily basis.

Auditor Coordinador

Clinica Las Vegas
11.2011 - 11.2012
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
  • Planned and executed follow-up audits at appropriate intervals.
  • Followed established auditing processes to meet internal and regulatory requirements.
  • Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
  • Mentored junior auditors, sharing knowledge and best practices to foster their professional growth within the team.
  • Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
  • Executed audit phases and entered data into accounting software for analysis.
  • Communicated with auditee staff to obtain necessary information for audits.
  • Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
  • Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
  • Analyzed data and findings to prepare reports detailing financial information.
  • Reduced the risk of fraud by implementing effective internal controls and monitoring systems.
  • Enhanced financial accuracy by conducting thorough audits and identifying discrepancies in financial statements.
  • Collaborated with cross-functional teams to identify areas of risk and implement preventative measures.
  • Facilitated training sessions for junior auditors, enhancing team proficiency and audit quality.

Associate Billing Analyst

Coomeva Medicina Prepagada SA
11.2005 - 11.2011
  • Handled account payments and provided information regarding outstanding balances.
  • Collaborated with customers to resolve disputes.
  • Monitored outstanding invoices and performed collections duties.
  • Maintained accurate records of customer payments.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Reconciled accounts receivable to general ledger.
  • Created improved filing system to maintain secure client data.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Generated monthly billing and posting reports for management review.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Utilized various software programs to process customer payments.

Administrative Assistant

ESE Metrosalud
11.1996 - 01.2003
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
  • Improved document processing speed by introducing automated templates for routine correspondence.

Education

Bachelor of Science - Business Administration

Luis Amigo University
Medellin, Colombia
12-2010

Associate of Science - Health Administration

Antioquia University
Medellin, Colombia
12-1995

High School Diploma -

Our Lady of Lourdes High School
Medellin, Colombia
12-1989

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Performance improvement
  • Workplace safety
  • Schedule management
  • Invoice verification
  • Relationship building
  • Client communication
  • Task delegation
  • Problem-solving
  • Analytical thinking
  • Leading team meetings
  • Work planning
  • Client service

Certification

  • Licensed [Job Title] - [Timeframe]
  • [Area of expertise] License - [Timeframe]

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

HBA Team Lead

Walmart
07.2023 - 01.2025

Floor Associate

Winn Dixie Supermarket
04.2023 - 07.2023

Floor Associate

Winn Dixie Supermarket
01.2023 - 03.2023

Floor Associate

Goodwill Store
05.2022 - 07.2022

Teacher

Politecnico Mayor
02.2016 - 11.2020

Billing Coordinator

ESE Hospital San Vicente De Paul
12.2013 - 07.2015

Auditor Coordinador

Clinica Las Vegas
11.2011 - 11.2012

Associate Billing Analyst

Coomeva Medicina Prepagada SA
11.2005 - 11.2011

Administrative Assistant

ESE Metrosalud
11.1996 - 01.2003

Bachelor of Science - Business Administration

Luis Amigo University

Associate of Science - Health Administration

Antioquia University

High School Diploma -

Our Lady of Lourdes High School

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Betty Liliana Copeland