Betty Yvonne Tinney
San Angelo,TX
Summary
With a proven track record at Qualtrust Credit Union, I excel in branch operations management and fostering strong customer relations. My experience spans resolving high-stress situations with professionalism, enhancing client loyalty, and leading teams to exceed performance targets. Skilled in both accounts receivable and compassionate service, I consistently achieve and surpass goals through strategic planning and effective problem resolution.
Knowledgeable [Desired Position] with background in managing office operations and supporting business functions. Demonstrated success in streamlining administrative processes and enhancing office efficiency. Proven ability to foster team collaboration and ensure smooth office workflows.
Overview
27
27
years of professional experience
Work History
Assistant Business Office Manager
Atx Jg&w Construction LLc
01.2025 - Current
- Performed accounts receivable collections for past due accounts by conducting collection calls.
- Managed staff scheduling, payroll, and benefits administration to ensure smooth operations and employee satisfaction.
- Verified and tracked all project deadlines to facilitate smooth workflow and satisfied clients.
- Resolved conflicts among team members through effective communication strategies resulting in harmonious work environments.
Customer Service Representative
HS Financial
09.2022 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Immediate Credit Recovery
04.2020 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Caregiver
Comfort Keepers Home Care
08.2019 - 09.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Branch Manager
Qualtrust Credit Union
07.1998 - 01.2018
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Complied with regulatory guidelines and requirements.
Education
GED -
San Angelo ISD
San Angelo, TX01-1986
Skills
- Accounts receivable
- Customer relations
- Respectful and compassionate
- Branch operations management
- Relationship building
- Problem resolution
- Elderly care
- Office administration
- Call center experience
- Dependable and responsible
- Excellent time management skills
- Excellent work ethic
- Computer proficiency
- Accounts payable
- Professional telephone demeanor
Timeline
Assistant Business Office Manager
Atx Jg&w Construction LLc
01.2025 - Current
Customer Service Representative
HS Financial
09.2022 - 09.2024
Customer Service Representative
Immediate Credit Recovery
04.2020 - 07.2022
Caregiver
Comfort Keepers Home Care
08.2019 - 09.2020
Branch Manager
Qualtrust Credit Union
07.1998 - 01.2018
GED -
San Angelo ISD
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