Betzabe Lopez
Fountain Valley
Summary
Reliable and customer-focused professional with experience in customer service, administrative support, sales tracking, and client communication. Skilled at staying organized in fast-paced environments, resolving customer concerns professionally, and following company policies to provide consistent quality service. I bring strong communication, problem-solving, and time management skills from restaurant, retail, and front desk roles.
Overview
6
6
years of professional experience
Work History
Front Desk Coordinator
The Lash Lounge
Laguna Niguel
10.2025 - Current
- Managed daily front desk operations for approximately 10-20 clients. per shift, including managing appointment scheduling, client check-ins & check-outs, payment processing, phone calls and maintaining an organized reception area.
- Applied company policies and service guidelines when handling client communication, memberships, promotions, payments, and concerns to ensure professional and consistent salon operations.
- Completed administrative tasks such as updating client profiles, confirming appointments, documenting sales activity, and maintaining accurate records through company systems and Google spreadsheets.
- Tracked sales activity, client leads, membership interest, and inventory updates to support follow-ups, identify product needs, and provide reports to the owner.
Server
IHOP
Anaheim
05.2022 - 10.2025
- Delivered high-quality customer service in a high-volume restaurant setting by managing guest needs, food orders, payments, and dining concerns in a professional manner.
- Communicated with customers, kitchen staff, and team members to confirm complex orders and address special requests, ensuring smooth restaurant operations.
- Resolved customer concerns by listening carefully and applying company service guidelines to find effective solutions, enhancing overall guest satisfaction.
- Maintained efficiency during busy shifts by balancing multiple tables and prioritizing tasks, contributing to team success and positive dining experiences.
Cashier/ Jewelry Counter Associate
TJ Maxx, TJX Companies
Fountain Valley
06.2020 - 05.2022
- Provided high-quality customer service by assisting customers with purchases, returns, jewelry selections, product questions, and concerns in a fast-paced retail environment.
- Processed cash, card, return, and exchange transactions accurately while following company cash-handling procedures and front-end service standards.
- Worked at the jewelry counter handling high-value merchandise, organizing display cases, monitoring inventory, and following company procedures to support merchandise security and loss prevention.
- Promoted and opened TJX Rewards credit cards by explaining program benefits, identifying customer interest, and completing applications according to company protocol.
- Resolved customer concerns related to purchases, returns, pricing, and merchandise availability by communicating clearly and applying store policies consistently.
Host
IHOP
Laguna Niguel
01.2020 - 06.2020
- Provided high-quality customer service by greeting guests, answering questions, managing wait times, and creating a welcoming first impression for customers.
- Coordinated seating flow, table assignments, and front-area organization while communicating with servers and team members to support smooth restaurant operations.
- Followed company service standards when assisting guests, handling concerns, answering phone calls, and supporting to-go orders in a professional and consistent manner.
Education
Associate of Arts - Political Science
Golden West College
Huntington Beach, CA05-2027
Skills
- Customer service
- Administrative tasks
- Effective communication
- Conflict resolution
- Data entry
- Time management
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Front Desk Coordinator
The Lash Lounge
10.2025 - Current
Server
IHOP
05.2022 - 10.2025
Cashier/ Jewelry Counter Associate
TJ Maxx, TJX Companies
06.2020 - 05.2022
Host
IHOP
01.2020 - 06.2020
Associate of Arts - Political Science
Golden West College