Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Katherine Martin

McKinney,TX

Summary

Dynamic Service Professional with 7+ years of experience in the restaurant and barista industry. A dedicated and adaptable team player with a strong work ethic and a passion for learning new skills. Proven ability to thrive in fast-paced environments while maintaining composure under pressure. Additionally, a licensed cosmetologist with 3+ years of expertise at a leading salon in DFW.

Overview

8
8
years of professional experience

Work History

Front Desk Coordinator

Johnny Rodriguez The Salon
Legacy West
08.2022 - 02.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
  • Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
  • Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
  • Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.

Server

IPic Theaters
Allen, Texas
01.2021 - 01.2024
  • Cultivated warm relationships with regular guests.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items, specials of the month, and suggested appropriate options for food allergy concerns.
  • Used suggestive selling
  • Bussed and reset tables to keep the theaters clean.
  • Cultivated warm relationships with regular customers.

Server

Sushi Marquee
Frisco, Texas
12.2017 - 12.2019
  • Applied comprehensive knowledge of wine, beer, and signature cocktails to increase daily beverage sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Barista

Starbucks
Allen, Texas
03.2016 - 02.2018
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Haircut Specialist

Johnny Rodriguez The Salon
Plano, TX
02.2023 - 01.2024
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Assisted with staff training to enforce quality, safety and sanitation guidelines.
  • Developed and managed relationships with key clients and partners to drive growth.

Server

Trophy Park At The Star
Frisco, TX
02.2019 - 03.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Barista

Duino Coffee
McKinney, TX
06.2021 - 12.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Education

Cosmetology Degree - Hairstyling

Aveda Arts & Sciences Institute
Dallas, TX
11.2021

High School Diploma -

Independence High School
Frisco, TX
02.2018

Skills

  • Specials Promotion and Upselling
  • Conflict and Complaint Resolution
  • Customer Service and Rapport
  • Social Media Platforms
  • Cash Register Operation
  • Active Learning
  • Complex Problem-Solving
  • POS Systems and Ordering Platforms
  • Efficient and Detail-Oriented
  • Presenting Solutions
  • Customer Relations
  • Attention to detail
  • Conflict resolution
  • Exceptional Communication
  • Organizational skills
  • Time management
  • Customer service
  • Upselling techniques
  • Cash handling

Timeline

Haircut Specialist

Johnny Rodriguez The Salon
02.2023 - 01.2024

Front Desk Coordinator

Johnny Rodriguez The Salon
08.2022 - 02.2023

Barista

Duino Coffee
06.2021 - 12.2023

Server

IPic Theaters
01.2021 - 01.2024

Server

Trophy Park At The Star
02.2019 - 03.2021

Server

Sushi Marquee
12.2017 - 12.2019

Barista

Starbucks
03.2016 - 02.2018

Cosmetology Degree - Hairstyling

Aveda Arts & Sciences Institute

High School Diploma -

Independence High School
Katherine Martin