Katherine Martin
McKinney,TX
Summary
Dynamic Service Professional with 7+ years of experience in the restaurant and barista industry. A dedicated and adaptable team player with a strong work ethic and a passion for learning new skills. Proven ability to thrive in fast-paced environments while maintaining composure under pressure. Additionally, a licensed cosmetologist with 3+ years of expertise at a leading salon in DFW.
Overview
8
8
years of professional experience
Work History
Front Desk Coordinator
Johnny Rodriguez The Salon
Legacy West
08.2022 - 02.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
Server
IPic Theaters
Allen, Texas
01.2021 - 01.2024
- Cultivated warm relationships with regular guests.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items, specials of the month, and suggested appropriate options for food allergy concerns.
- Used suggestive selling
- Bussed and reset tables to keep the theaters clean.
- Cultivated warm relationships with regular customers.
Server
Sushi Marquee
Frisco, Texas
12.2017 - 12.2019
- Applied comprehensive knowledge of wine, beer, and signature cocktails to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Barista
Starbucks
Allen, Texas
03.2016 - 02.2018
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Haircut Specialist
Johnny Rodriguez The Salon
Plano, TX
02.2023 - 01.2024
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Developed and managed relationships with key clients and partners to drive growth.
Server
Trophy Park At The Star
Frisco, TX
02.2019 - 03.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Barista
Duino Coffee
McKinney, TX
06.2021 - 12.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Cosmetology Degree - Hairstyling
Aveda Arts & Sciences Institute
Dallas, TX11.2021
High School Diploma -
Independence High School
Frisco, TX02.2018
Skills
- Specials Promotion and Upselling
- Conflict and Complaint Resolution
- Customer Service and Rapport
- Social Media Platforms
- Cash Register Operation
- Active Learning
- Complex Problem-Solving
- POS Systems and Ordering Platforms
- Efficient and Detail-Oriented
- Presenting Solutions
- Customer Relations
- Attention to detail
- Conflict resolution
- Exceptional Communication
- Organizational skills
- Time management
- Customer service
- Upselling techniques
- Cash handling
Websites
Timeline
Haircut Specialist
Johnny Rodriguez The Salon
02.2023 - 01.2024
Front Desk Coordinator
Johnny Rodriguez The Salon
08.2022 - 02.2023
Barista
Duino Coffee
06.2021 - 12.2023
Server
IPic Theaters
01.2021 - 01.2024
Server
Trophy Park At The Star
02.2019 - 03.2021
Server
Sushi Marquee
12.2017 - 12.2019
Barista
Starbucks
03.2016 - 02.2018
Cosmetology Degree - Hairstyling
Aveda Arts & Sciences Institute
High School Diploma -
Independence High School