Nicole Massey
River Vale,New Jersey
Summary
High energy, friendly, experienced, enthusiastic, seeking to use expertise as a team member. Talented Server bringing skills in order management, payment processing, and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about general food safety standards. Organized service with experience in 2 restaurant environments. Effective creator of service structures with thoughtful organization. Reliable and efficient and works well under pressure.
Overview
9
9
years of professional experience
Work History
Server/Delivery Driver/Front Desk Receptionist
Francescas Pizzeria
River Vale, New Jersey
06.2020 - Current
- Maintained menu knowledge to suggest appropriate recommendations to customers
- Answered questions concerning prices and availability of items
- Noted special patron requests and followed up with the kitchen to confirm delivery.
- Arranged and prepared tables for customers.
- Strengthened customer loyalty by being friendly and professional in all interactions.
- Completed on-time deliveries by using effective planning and organizational skills.
Babysitter/House Sitter/Dog Sitter
Local Families
River Vale, New Jersey
01.2017 - Current
- Communicated positively with children, guardians and homeowners.
- Built positive, safe and nurturing environments to support child social and emotional growth.
- Prepared healthy, age-appropriate snacks and meals for 3+ children.
- Assisted children with homework assignments.
- Offered age-appropriate, fun and educational activities for children.
- Organized and cleaned home as needed.
- Brought in mail, packages, newspapers as needed.
- Fed, watered, played with and walked pets, cleaning up as needed.
Server/Restaurant Busser
It's Greek To Me Westwood
Westwood, New Jersey
06.2018 - 03.2020
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Cultivated warm relationships with regular customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Carried out complete opening and closing shifts.
- Bussed and reset tables to keep the dining room and work areas clean.
- Presented menus and maintained menu knowledge to explain items to patrons promptly after seating
- Upsold items to enhance sales numbers.
- Used slow periods to restock supplies, ice, and delivery bags.
- Inspected dishes and utensils for cleanliness.
- Collected payment for food and drinks served.
Front Desk Assistant/Dog Grooming Assistant
Preppy Pampered Pups
River Vale, New Jersey
05.2018 - 11.2018
- Kept animals clean and healthy with regular washing, grooming, and trimming.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over the phone, in person, and via computer for guests.
- Managed facility laundry, cleaning, and restocking.
- Handled payment and bill processing, change giving, and payment collecting for guests.
Education
No Degree - Undecided
The University of Tampa
Tampa, FLHigh School Diploma -
Pascack Valley High School
Hillsdale, NJ06.2021
Skills
- Courteous, Warm, Friendly, Professional, Punctual, Energetic, Reliable, Responsible, Dependable
- Customer Service-Oriented
- Multitasking and Prioritization
- Team Collaboration
- Delivery Coordination
- Good Decision Making, Creative Thinking, Attention to Detail
- Specials Promotion and Upselling
- High Volume Dining, Cool Under Pressure
Additional Information
- High school high honor roll
- Deans list University of Tampa
- Social media personality with over 120,000 followers (2014-2017) (https://www.famousbirthdays.com/people/nicole-massey.html)
- Multi-platform internet influencer (YouTube, Instagram, Musically/TikTok, Twitter)
- Product promoter and marketer and communicated with companies
- Public appearances, host of meet and greets (https://www.northjersey.com/picture-gallery/be-social/2016/12/02/YouTube-star-Simply-Nicole-meets-fans-at-The-Cante/94893508/)
- High school wrestling team manager/stats keeper (2018-2021)
Timeline
Server/Delivery Driver/Front Desk Receptionist
Francescas Pizzeria
06.2020 - Current
Server/Restaurant Busser
It's Greek To Me Westwood
06.2018 - 03.2020
Front Desk Assistant/Dog Grooming Assistant
Preppy Pampered Pups
05.2018 - 11.2018
Babysitter/House Sitter/Dog Sitter
Local Families
01.2017 - Current
No Degree - Undecided
The University of Tampa
High School Diploma -
Pascack Valley High School