Hi, I’m
Carlyn Woods
Starkville,MS
Summary
I am extremely hardworking and outgoing in a work place. With the proper training I can be efficient in what I do with a positive and motivated mindset. I can provide great customer service and I am focused on the customer or client and what I can do to make and keep them happy. I have a strong work ethic and I am more than willing to put in the work. I thoroughly enjoy working in a fast paced environment because it keeps me on my feet and always gives me something to do. I am never late for a shift and if there is chance that I may be I call ahead with a notice of that. I have almost 4 years of customer service and hospitality skills that I would love to expand more on. I may be young but I have the drive and the willingness to work. I am a reliable employee who can remain calm even in the toughest of situations.
Overview
3
years of professional experience
Work History
SECURE TRUST BANKSouthaven, MS
Front Desk Receptionist
03.2023 - 05.2023
Job overview
- Greet guest
- Scan in some paperwork
- Make small transactions and transfer funds
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Preserved office security by following safety procedures and controlling access via reception desk.
Maria’s CantinaSouthaven, MS
Waitress
12.2022 - 02.2023
Job overview
- Responsible for greeting tables and taking orders
- Presented food and beverages to guests at tables.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Cavender's Boot CitySouthaven, MS
Cashier/Receiving
05.2022 - 11.2022
Job overview
- Checkout customers in a timely and friendly manner
- Help customers with anything they may need
- Unbox and properly tag new merchandise
- Trained new team members in cash register operation, stock procedures and customer services.
- Kept store presentable with regular cleaning and organization.
- Put merchandise in assigned area, added tags and secured larger pieces as required.
- Maintained work areas and kept organized.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
Maria's CantinaSouthaven, MS
Hostess/To-Go Specialist
09.2020 - 04.2022
Job overview
- Answer phones and take orders
- Trained new employees to perform duties.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Explained QR code scanning for electronic menu access.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
Desoto Central High School
High school diploma
05.2022
Skills
- Reliable and Punctual
- Call Answering and Routing
- Customer Service
- Positive Attitude and Energetic
- Attention to Detail
- Point of Sale (POS) System Operations
- Menu Memorization
- Relationship Building
- Warm and Friendly
- Able to Lift 30 Pounds
- Food and Beverage Service
- Dining Room Cleaning and Upkeep
- Transactions and Cash Handling
- Store Cleaning
- Store Opening and Closing
- Cash Handling
- Cash Register Operations
- Pricing and Markdowns
- Payment Processing
- Table Bussing
- Seating Assignment Preparation
- Wait List Management
- Personable and Friendly
- Opening and Closing Procedures
- Guest Greeting and Seating
- Customer-Oriented
Timeline
Front Desk Receptionist
SECURE TRUST BANK
03.2023 - 05.2023
Waitress
Maria’s Cantina
12.2022 - 02.2023
Cashier/Receiving
Cavender's Boot City
05.2022 - 11.2022
Hostess/To-Go Specialist
Maria's Cantina
09.2020 - 04.2022
Desoto Central High School
High school diploma
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