Tracy Townsend
Country Club Hills,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Teller
First Secure Bank & Trust
11.2022 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
School Secretary
Country Club Hills School District
01.2019 - 12.2022
- Processed student registrations and withdrawals.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Maintained an up-to-date database of student records, safeguarding confidential information while providing easy access when needed.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Managed school calendar and scheduling, ensuring timely communication with parents, teachers, and administrators.
- Managed inventory of school supplies and equipment, ensuring adequate resources were available for classroom instruction and activities.
- Documented attendance, grades and test scores to update permanent records.
- Provided support during standardized testing periods by coordinating proctor schedules and managing exam materials securely.
- Coordinated meetings between parents, teachers, and administration to address student needs and improve overall performance.
Special Education Paraprofessional
School District 163
08.2016 - 06.2019
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
Education
Associate of Applied Science - Medical Claims Examination
Bryant And Stratton College
Getzville, NYSkills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
Timeline
Teller
First Secure Bank & Trust
11.2022 - Current
School Secretary
Country Club Hills School District
01.2019 - 12.2022
Special Education Paraprofessional
School District 163
08.2016 - 06.2019
Associate of Applied Science - Medical Claims Examination
Bryant And Stratton College
Similar Profiles
Carlyn WoodsCarlyn Woods
Front Desk Receptionist at SECURE TRUST BANKFront Desk Receptionist at SECURE TRUST BANK
Katherine MarquessKatherine Marquess
BSA/AML Analyst at First Secure Bank Group, Inc.BSA/AML Analyst at First Secure Bank Group, Inc.
Venkatagiri BVenkatagiri B
Security Lead Specialist - Technology at Bank of America (G4S Secure Solutions Pte Ltd)Security Lead Specialist - Technology at Bank of America (G4S Secure Solutions Pte Ltd)