Sergey Aubakirov
New York,NY
Summary
Dedicated host with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Kazakhstan Hotel
Almaty , Kazakhstan
02.2010 - 05.2012
- Worked flexible hours; night, weekend, and holiday shifts.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Planned coverage needs and organized services to support incoming special events.
- Collected room deposits, fees and payments.
Tour Manager
Sky Eagle Company LLC
Almaty, Kazakhstan
08.2012 - 05.2015
- Oversaw marketing, PR and location-specific promotions.
- Controlled overhead costs and logistical expenses to meet tour budget goals.
- Located vendors for necessary supplies and equipment and organized on-time deliveries.
- Supported team in delivering top-shelf tour entertainment by smoothly handling operational needs.
- Hired support workers, stagehands and tour talent.
Restaurant Waiter
Paris Cafe
New York, NY
07.2015 - 10.2017
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
- Answered customers' questions, recommended items and recorded order information.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Massage Therapist
Living Fresh Spa
New York, NY
02.2018 - Current
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Coached and supervised staff by monitoring techniques and daily activities to suggest improvements.
Education
Bachelor of Science - Professional Courses
Almaty School of International Tourism
Kazakhstan Almaty 09.2010
High School Diploma -
#17 School
Almaty Kazakhstan 05.2007
Skills
- Muscle Strength Assessment
- Stretching Exercises
- Medical History Taking
- Standards Compliance
- Customer Service
- Therapist Referrals
- Email and Phone Etiquette
- Courteous and Professional
- Multitasking and Prioritization
- Computer Proficiency
- Records Management
- Positive Attitude and Energetic
- Positive Attitude
- Lobby Maintenance
- Warm and Friendly
- Reservations Management
- Microsoft Office
- Team Leadership
- Process Monitoring
Languages
Russian
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Timeline
Massage Therapist
Living Fresh Spa
02.2018 - Current
Restaurant Waiter
Paris Cafe
07.2015 - 10.2017
Tour Manager
Sky Eagle Company LLC
08.2012 - 05.2015
Front Desk Receptionist
Kazakhstan Hotel
02.2010 - 05.2012
Bachelor of Science - Professional Courses
Almaty School of International Tourism
High School Diploma -
#17 School