Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Betzabe Villalba

Vineyard,UT

Summary

Adept at elevating customer experiences, assertiveness and problem-solving skills at JetBlue Airlines, enhancing team performance and client retention. Through strategic empathy and spreadsheet tracking, consistently preserved the brand's reputation, demonstrating a proactive approach to customer service excellence and operational improvement. Responsible Customer Solutions Specialist providing exceptional service by anticipating and preventing issues and following up with customers. Flexible Escalation team that works well independently from home and collaboratively with other departments. Strong organizational and communications skills for thinking quickly and solving problems in fast-paced environment. Adept at handling multiple tasks efficiently and accurately, exhibiting professionalism and maintaining confidentiality at all times.

Overview

8
8
years of professional experience

Work History

Crew Support Escalation Team.

JetBlue Airlines
03.2016 - 08.2024
  • Customer Support crew members connect with customers over the phone or online through live chat, social media and email. Across a range of situations, natural problem-solvers who offer helpful solutions and products to customers in a 24/7 operation.
  • Demonstrated empathy and understanding when interacting with upset customers, diffusing tense situations effectively.
  • Conducted detailed case reviews to pinpoint areas of improvement in team performance, driving continuous growth and development.
  • Maintained a high level of customer service during difficult situations, preserving brand reputation.

Education

Advertising - Marketing

Universidad De La Comunicacion
Mexico City
05.2005

Skills

Assertiveness communication skills

Ability to actively listen customers

Identify customers necessities

Problem solving skills

Proactive

Goal Setting and Achievement

Client Retention Strategies

Spreadsheet tracking

Strong organize hability

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Crew Support Escalation Team.

JetBlue Airlines
03.2016 - 08.2024

Advertising - Marketing

Universidad De La Comunicacion
Betzabe Villalba