Adept at elevating customer experiences, assertiveness and problem-solving skills at JetBlue Airlines, enhancing team performance and client retention. Through strategic empathy and spreadsheet tracking, consistently preserved the brand's reputation, demonstrating a proactive approach to customer service excellence and operational improvement. Responsible Customer Solutions Specialist providing exceptional service by anticipating and preventing issues and following up with customers. Flexible Escalation team that works well independently from home and collaboratively with other departments. Strong organizational and communications skills for thinking quickly and solving problems in fast-paced environment. Adept at handling multiple tasks efficiently and accurately, exhibiting professionalism and maintaining confidentiality at all times.
Assertiveness communication skills
Ability to actively listen customers
Identify customers necessities
Problem solving skills
Proactive
Goal Setting and Achievement
Client Retention Strategies
Spreadsheet tracking
Strong organize hability