Betzabel Rodriguez Martinez
Las Vegas,NV
Summary
Proven track record in enhancing guest satisfaction and streamlining operations, evidenced by my tenure at MGM Resorts. Excelled in multitasking and adaptability, significantly improving service efficiency. Mastered POS technology, boosting transaction accuracy. Renowned for exceptional guest service and strong mathematical skills, fostering repeat business and maintaining high accuracy in financial transactions.
Overview
2
2
years of professional experience
Work History
Housekeeping Room Attendant
MGM Resorts
01.2024 - Current
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Cashier
La Bonita Supermarkets
12.2022 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
GED -
Pedagogical University
Camaguey, Cuba07.2013
Skills
- Knowledge of handling payouts
- Memory retention
- Dependability
- Strong hand-eye coordination
- Quick Thinking
- Strong mathematical skills
- Guest service
- Teamwork and Collaboration
Timeline
Housekeeping Room Attendant
MGM Resorts
01.2024 - Current
Cashier
La Bonita Supermarkets
12.2022 - 11.2023
GED -
Pedagogical University
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