Betzaida D. Soto
Sacramento,CA
Summary
Seeking opportunity to leverage communication and interpersonal skills while applying extensive work experience to enhance organizational success.
Overview
13
13
years of professional experience
Work History
MOSC II/PCC II
UC Davis Health Center
Rancho Cordova, CA
02.2023 - Current
- Executed high-volume call management for specialties, including dermatology and behavioral health.
- Created comprehensive patient charts while maintaining data integrity.
- Verified insurance information by contacting companies for accurate coverage details.
- Scheduled, canceled, or rescheduled appointments per patient requests.
- Resolved all inquiries from patients and providers promptly for optimal support.
- Updated member medical information into the database accurately.
- Facilitated referrals by providing necessary information to patients.
- Utilized EPIC software extensively to streamline processes.
- Handled rescheduling of patient appointments, improving workflow effectiveness.
- Managed interactions with upset patients to resolve issues promptly.
- Sustained adherence levels by enforcing compliance protocols.
- Monitored grading levels diligently to uphold quality standards.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Monitored work metrics to ensure alignment with performance standards
Medical Receptionist
Elica Health Centers
Midtown Sacramento, CA
01.2022 - 12.2022
- Greeted patients, clients, and visitors in a courteous, approachable manner.
- Streamlined patient check-in process, improving workflow and reducing wait times.
- Maintained accurate electronic health records, ensuring compliance with privacy regulations
- Trained new reception staff on office procedures and software systems for seamless onboarding.
- Developed patient follow-up protocols to ensure continuity of care and satisfaction.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Streamlined patient appointment rescheduling process for optimal time management.
- Served as interpreter for Spanish-speaking patients, ensuring accurate conveyance of medical information.
- Supported diverse departments such as pediatrics and chiropractic
- Converted scanned documents into patient charts, enhancing data accessibility.
- Faxed necessary documents to ensure prompt information exchange with healthcare personnel.
- Knowledge of epic software
Medical Receptionist
Wellspace Health
Citrus Heights, CA
11.2019 - 01.2022
- Perform day to day administrative functions and general office duties but not limited to copay, filing, faxing and data entry.
- Welcome and great patients/clients/visitors to the department in a manner that is helpful and friendly. Determine the purpose of the visit and direct them to the appropriate place.
- Verify patients’ insurance status and coverage information
- Handled calls, collected personal information and created appointments.
- Handled correspondence between patients and providers.
- Instructed patients to perform certain tasks before being seen.
- Keep the front office area clean and tidy.
- Assisted a high volume of patients
- Assisted many Spanish speaking patients, with translating medical forms.
- Translate during patients appointment with providers and behavioral health
Customer Service Representative II
Capitol Administrator
Rancho Cordova, CA
03.2016 - 07.2018
- Handle multi-line phones with high volume of calls in English & Spanish.
- Fluent in Spanish, able to meet all customer service requirements.
- Managed escalated calls and resolved all customer/provider’s needs.
- Took medical, dental and vision calls.
- Managed medical and dental claims.
- Provided members and provider with medical benefit information
- Reviewed dental benefits with providers and customers.
- Input member’s medical information into database
- Process faxes and emails.
- Extensive knowledge of internet
Customer Service Representative II
Stonewood Insurance Serv.
Rancho Cordova, CA
07.2012 - 03.2016
- Handle multi-line phones with high volume of calls in English & Spanish.
- Assisted coworkers with any questions they might have.
- Part of the collection team.
- Process faxes, emails and endorsements
- Effectively and efficiently resolve customers’ needs and complaints
- Input member’s information into database.
- Extensive knowledge of internet
Education
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Western high school
Anaheim, CA01.2001
Skills
- Microsoft Office expertise
- Effective communication skills
- Ability to follow instructions
- Reasoned decision-making
- Exceptional customer service
- Self-sufficient work style
- Organizational skills and prioritization
- Negotiation and problem-solving abilities
Languages
Spanish
Native or Bilingual
Timeline
MOSC II/PCC II
UC Davis Health Center
02.2023 - Current
Medical Receptionist
Elica Health Centers
01.2022 - 12.2022
Medical Receptionist
Wellspace Health
11.2019 - 01.2022
Customer Service Representative II
Capitol Administrator
03.2016 - 07.2018
Customer Service Representative II
Stonewood Insurance Serv.
07.2012 - 03.2016
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Western high school