Summary
Overview
Work History
Education
Skills
Timeline
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Betzaida Nuñez

Betzaida Nuñez

Houston,TX

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills

Overview

3
3
years of professional experience

Work History

Firewatch

UPS Industrial
09.2024 - 03.2025

Hostess

Juarez Mexican Restaurant
02.2023 - 05.2023
  • Contributed to overall restaurant success by proactively addressing operational challenges as they arose
  • Mentored hostess team members, fostering professional growth and strong teamwork
  • Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment
  • Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments
  • Interacted with guests to obtain positive or negative feedback and constructively apply information.

Client Service Representative

Just Energy
09.2022 - 01.2023
  • Handled sensitive client information with discretion, ensuring confidentiality at all times
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations
  • Managed incoming calls, providing prompt and accurate information to clients about products and services
  • Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly
  • Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.

Call Center Representative

Call Center
01.2022 - 07.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times
  • Met customer call guidelines for service levels, handle time, and productivity.

Education

GED -

Houston Community College
Houston, TX
01.2023 - 01.2023

Skills

  • Problem-Solving
  • Organization and Multitasking
  • Relationship Building
  • Decision-Making
  • Bilingual
  • Twic card

Timeline

Firewatch

UPS Industrial
09.2024 - 03.2025

Hostess

Juarez Mexican Restaurant
02.2023 - 05.2023

GED -

Houston Community College
01.2023 - 01.2023

Client Service Representative

Just Energy
09.2022 - 01.2023

Call Center Representative

Call Center
01.2022 - 07.2022

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Betzaida Nuñez