Betzaida Vega
Columbus,OH
Overview
19
19
years of professional experience
Work History
Office Manager
ADAN'S ROOFING LLC
04.2006 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Construction Contractor
CONTINENTAL DRYWALL
03.2018 - 09.2024
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Established long-term relationships with clients, resulting in increased repeat business.
- Kept site work safe and on schedule.
- Held construction progress and regular status meetings with project team.
- Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
- Fostered a strong sense of teamwork among crew members through clear communication of expectations combined with recognition for individual accomplishments contributing to the success of each project phase.
Trainer/Customer Service Lead, Shift Superviser
PLS CHECK CASHERS
09.2014 - 03.2018
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Managed and motivated employees to be productive and engaged in work.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Office Manager
QUINTANILLA AUTO SALES AND SERVICE
02.2006 - 01.2015
- AP/AR, payroll, customer service, Spanish interpretation
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- bookkeeper
Spanish Interpretation
CRIS INTERPRETATION
01.2007 - 06.2012
- On call Spanish Interpreter for Franklin County Courts and local hospitals
- Collaborated with healthcare professionals to ensure accurate diagnoses, providing detailed interpretations of complex laboratory findings.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries in both English and Spanish.
- Collaborated with legal professionals to provide essential court interpretations, aiding in fair trial proceedings for non-English speaking defendants or witnesses.
Education
business administration courses
Augustine College
Chicago, ILFederal and State Tax Preparations
H&R block
Chicago, ILState Of Ohio Notary Public
Columbus Bar Association
Columbus, OHSkills
- Accounting
- Bookkeeping
- Accounts payable
- Accounts receivable
- Spanish interpretation
- Payroll
- Notary
- Customer service
- Organizational skills
- Office administration
- Customer relations
Languages
Spanish
Native or Bilingual
Timeline
Construction Contractor
CONTINENTAL DRYWALL
03.2018 - 09.2024
Trainer/Customer Service Lead, Shift Superviser
PLS CHECK CASHERS
09.2014 - 03.2018
Spanish Interpretation
CRIS INTERPRETATION
01.2007 - 06.2012
Office Manager
ADAN'S ROOFING LLC
04.2006 - Current
Office Manager
QUINTANILLA AUTO SALES AND SERVICE
02.2006 - 01.2015
Federal and State Tax Preparations
H&R block
State Of Ohio Notary Public
Columbus Bar Association
business administration courses
Augustine College
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