Betzy Vazquez
Haverhill,MA
Summary
Driven apprentice plumber with proven experience in residential rough-ins, finishes, and service calls, now focused on advancing into commercial and industrial plumbing. Brings dependable work habits, attention to detail, and pride in quality installations. Passionate about joining a team that values skill growth, craftsmanship, and long-term development in the trade.
Overview
3
3
years of professional experience
Work History
Customer Relation Representative
PKS Associates Inc.
Reading, MA
06.2025 - Current
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Created and maintained detailed database to develop promotional sales.
- Logged call information and solutions provided into internal database.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
Plumbing Apprentice
Bilo Plumbing and Heating
Ipswich, MA
06.2023 - 06.2025
- Collaborated effectively with senior technicians on diverse client projects, demonstrating strong teamwork and adaptability in dynamic environments.
- Applied critical problem-solving skills to diagnose and articulate technical issues to clients, ensuring clear understanding and satisfaction.
- Maintained meticulous attention to detail in all tasks, contributing to high-quality project outcomes and client confidence.
- Communicated professionally with team members and clients to coordinate project phases and manage resources efficiently.
Cashier
Burlington
Haverhill, MA
11.2022 - 05.2023
- Provided superb customer service within a fast-paced retail environment, consistently enhancing the shopping experience for a high volume of daily customers.
- Proactively responded to customer inquiries and resolved issues efficiently, demonstrating excellent communication and problem-solving skills.
- Processed transactions accurately and managed daily responsibilities independently, while contributing to a cohesive team atmosphere.
- Maintained an organized and welcoming customer-facing area, directly supporting a positive retail experience.
Skills
- Plumbing Skills
- Rough-in and finish installations (PVC, PEX, copper, cast iron)
- Fixture and faucet installation
- Pipe layout and blueprint reading
- Soldering, and threading techniques
- Water, waste, and vent (DWV) systems
- Gas piping and safety handling
- Pipe cutting, fitting, and joining
- System testing and leak detection
- Drain cleaning and maintenance
- Job-site organization and material handling
- Technical & Safety Skills
- OSHA-10 Certified
- TracPipe & Uponor Certified
- Familiar with power tools and equipment (saws, drills, threaders, etc)
- Basic electrical and HVAC awareness
- Adherence to plumbing codes and safety standards
- Professional Strengths
- Reliable and hardworking under pressure
- Fast learner with strong attention to detail
- Team-oriented and respectful on job sites
- Strong communication and customer interaction skills
- Committed to continuous growth in the plumbing trade
Education
Real Estate License -
Freedom Trail Realty School
Boston, MA06.2025
Diploma - Plumbing Program
Whittier Regional Vocational Technical High School
Haverhill, MA05.2024
References
Available upon request
Awards
- SkillsUSA Massachusetts District IV Leadership and Skills Conference: TeamWorks, Gold Medal, 03/01/23
- SkillsUSA Massachusetts District IV Leadership and Skills Conference: TeamWorks, Gold Medal, 03/01/24
- SkillsUSA Massachusetts State Leadership and Skills Conference: TeamWorks, Silver Medal, 04/01/23
- Tracpipe Certified, 03/01/23
- Uponor Certified, 09/01/22
- Hot Works Certified, 05/01/22
- OSHA 10-Hour Construction Safety and Health Certification, 01/01/22
Activities
- SkillsUSA Member, 09/01/20, 05/01/24, Participated in the Fall State Leadership Conference (November 2022, November 2023), enhancing leadership and professional development.
- Peer Leader, 09/01/21, 05/01/24, Provided mentorship and guidance to peers, promoting a supportive and collaborative school community. Assisted in coordinating and executing student-led initiatives and events.
Timeline
Customer Relation Representative
PKS Associates Inc.
06.2025 - Current
Plumbing Apprentice
Bilo Plumbing and Heating
06.2023 - 06.2025
Cashier
Burlington
11.2022 - 05.2023
Real Estate License -
Freedom Trail Realty School
Diploma - Plumbing Program
Whittier Regional Vocational Technical High School