Summary
Overview
Work History
Skills
Education
References
Awards
Activities
Timeline
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Betzy Vazquez

Betzy Vazquez

Haverhill,MA

Summary

Driven apprentice plumber with proven experience in residential rough-ins, finishes, and service calls, now focused on advancing into commercial and industrial plumbing. Brings dependable work habits, attention to detail, and pride in quality installations. Passionate about joining a team that values skill growth, craftsmanship, and long-term development in the trade.

Overview

3
3
years of professional experience

Work History

Customer Relation Representative

PKS Associates Inc.
Reading, MA
06.2025 - Current
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
  • Created and maintained detailed database to develop promotional sales.
  • Logged call information and solutions provided into internal database.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.

Plumbing Apprentice

Bilo Plumbing and Heating
Ipswich, MA
06.2023 - 06.2025
  • Collaborated effectively with senior technicians on diverse client projects, demonstrating strong teamwork and adaptability in dynamic environments.
  • Applied critical problem-solving skills to diagnose and articulate technical issues to clients, ensuring clear understanding and satisfaction.
  • Maintained meticulous attention to detail in all tasks, contributing to high-quality project outcomes and client confidence.
  • Communicated professionally with team members and clients to coordinate project phases and manage resources efficiently.

Cashier

Burlington
Haverhill, MA
11.2022 - 05.2023
  • Provided superb customer service within a fast-paced retail environment, consistently enhancing the shopping experience for a high volume of daily customers.
  • Proactively responded to customer inquiries and resolved issues efficiently, demonstrating excellent communication and problem-solving skills.
  • Processed transactions accurately and managed daily responsibilities independently, while contributing to a cohesive team atmosphere.
  • Maintained an organized and welcoming customer-facing area, directly supporting a positive retail experience.

Skills

  • Plumbing Skills
  • Rough-in and finish installations (PVC, PEX, copper, cast iron)
  • Fixture and faucet installation
  • Pipe layout and blueprint reading
  • Soldering, and threading techniques
  • Water, waste, and vent (DWV) systems
  • Gas piping and safety handling
  • Pipe cutting, fitting, and joining
  • System testing and leak detection
  • Drain cleaning and maintenance
  • Job-site organization and material handling
  • Technical & Safety Skills
  • OSHA-10 Certified
  • TracPipe & Uponor Certified
  • Familiar with power tools and equipment (saws, drills, threaders, etc)
  • Basic electrical and HVAC awareness
  • Adherence to plumbing codes and safety standards
  • Professional Strengths
  • Reliable and hardworking under pressure
  • Fast learner with strong attention to detail
  • Team-oriented and respectful on job sites
  • Strong communication and customer interaction skills
  • Committed to continuous growth in the plumbing trade

Education

Real Estate License -

Freedom Trail Realty School
Boston, MA
06.2025

Diploma - Plumbing Program

Whittier Regional Vocational Technical High School
Haverhill, MA
05.2024

References

Available upon request

Awards

  • SkillsUSA Massachusetts District IV Leadership and Skills Conference: TeamWorks, Gold Medal, 03/01/23
  • SkillsUSA Massachusetts District IV Leadership and Skills Conference: TeamWorks, Gold Medal, 03/01/24
  • SkillsUSA Massachusetts State Leadership and Skills Conference: TeamWorks, Silver Medal, 04/01/23
  • Tracpipe Certified, 03/01/23
  • Uponor Certified, 09/01/22
  • Hot Works Certified, 05/01/22
  • OSHA 10-Hour Construction Safety and Health Certification, 01/01/22

Activities

  • SkillsUSA Member, 09/01/20, 05/01/24, Participated in the Fall State Leadership Conference (November 2022, November 2023), enhancing leadership and professional development.
  • Peer Leader, 09/01/21, 05/01/24, Provided mentorship and guidance to peers, promoting a supportive and collaborative school community. Assisted in coordinating and executing student-led initiatives and events.

Timeline

Customer Relation Representative

PKS Associates Inc.
06.2025 - Current

Plumbing Apprentice

Bilo Plumbing and Heating
06.2023 - 06.2025

Cashier

Burlington
11.2022 - 05.2023

Real Estate License -

Freedom Trail Realty School

Diploma - Plumbing Program

Whittier Regional Vocational Technical High School