Bev Armstrong
LILLINGTON,NC
Summary
To secure a position where my skills, abilities and experience are utilized, while providing supportive leadership to meet desired outcomes.
Overview
40
40
years of professional experience
Work History
Human Services Supervisor I
Wake County Human Services
Raleigh, NC
01.2016 - Current
- Supervise and direct the Family and Children Medicaid and Carolina Access staff with determining ongoing eligibility for Medicaid Assistance in NC Fast. Monitor productivity and quality, ensure changes, phone calls, emails and workflow are responded to timely. Conference with staff to address any issues and make sure expectations are being met. Motivate and reward staff as warranted. Identified and ensured staff received appropriate training to enhance service delivery. Encouraged and supported staff in managing processes to meet program expectations. Monitored spreadsheets to track staff case management and ensure timely resolution. QA cases for compliance and accuracy. Participated in team meetings to discuss project updates and address challenges. Completed required training sessions to enhance professional skills and knowledge.. Follow up with client emails and phone calls. Make sure customer complaints are resolved in 5 days. Partner with OSS and Program and Staff Development to make sure any troubled or challenging cases are resolved.
- Supervised staff to ensure compliance with local and state regulations.
- Managed case assignments to optimize service delivery across departments.
- Coordinated training sessions for new employees on policies and procedures.
Human Services Supervisor I
Wake County Human Services
Raleigh, NC
01.2014 - 01.2016
- Supervised and directed Universal Food Nutrition Services and Family and Children Medicaid staff in completing recertifications in NC Fast to ensure compliance and service continuity. Monitored productivity and collaborated with staff to ensure expectations were met and address any performance issues. Motivated staff and facilitated comprehensive training to enhance team competency and service delivery.
- Supervised daily operations of human services programs and staff activities.
- Coordinated training sessions for new employees and ongoing staff development.
- Implemented policies to ensure compliance with state and federal regulations.
Human Services Supervisor I
Wake County Human Services
Raleigh, NC
01.2002 - 01.2014
- Supervised Work First team providing intensive support to families in temporary financial crisis; monitored staff progress, collaborated on training development, guided staff on difficult cases, and reviewed work to ensure quality standards. Supported Work First section in meeting federal, state, and local goals; contributed to Work First Management Team; planned and monitored staff progress, implementing corrective actions. Monitored application process on a rotating basis, ensuring compliance and efficient processing. Led and directed staff during the implementation of NC Fast.
- Oversaw compliance with state regulations and agency policies in service delivery.
- Managed daily operations of community service programs to ensure smooth functioning. for community service programs and staff engagement.
- Organized staff training sessions to improve team skills and knowledge. sessions to enhance team skills and knowledge.
Human Services Senior Case Manager
Wake County Human Services
Raleigh, NC
01.1999 - 01.2002
- Developed and implemented individualized service plans for clients in need.
- Conducted comprehensive assessments to determine client eligibility for services.
- Coordinated resources and referrals to support client needs effectively.
- Assessed needs of Work First recipients, particularly hard to serve population; identified strengths and barriers to enhance client self-sufficiency. Coordinated intensive services to improve job readiness, offering individualized guidance and employment counseling. Provided individual guidance and employment counseling. Development of Mutual Responsibility Agreement. Identification of barriers such as substance abuse and domestic violence; made appropriate referrals to address these problems. Obtained and input information from time cards into the EPIS system. Placed clients into appropriate job training programs to enhance their employability. into components designed to build skills to prepare for employment. Monitored compliance with Mutual Responsibility Agreement, implementing sanctions for non-compliant clients to ensure adherence.
Case Manager
Wake County Human Services
Raleigh, NC
01.1989 - 01.1999
- Assessed client needs and developed personalized service plans.
- Coordinated with community resources to provide comprehensive support services.
- Conducted regular follow-ups to monitor client progress and well-being.
- Assessed eligibility for Work First Family Assistance, ensuring timely support for families in temporary crisis.
Public Assistance Specialist II
Department of Health and Rehab Services
Lakeland, Florida
01.1987 - 01.1989
- Processed AFDC applications efficiently, ensuring timely support for families in need. Scheduled appointments, managed caseload of 400 AFDC clients, analyzed case situations, provided financial budgeting and counseling to enhance client outcomes.
- Assessed client needs for public assistance programs and services.
- Provided guidance on eligibility requirements for various support programs.
- Collaborated with community resources to enhance service delivery options.
Education
Bachelor of Science - Criminal Justice and Physical Education
NC Wesleyan College
Rock Mount, NC01-1987
Skills
- Good Rapport with Child Support, Work First, Child Care, Adult Medicaid, Program Integrity and Child Welfare
- Employee promotions
- Staff retention
- Consistently meet deadlines
- Outcome Driven
- Willing to Learn and support Co workers
- Embrace Diversity
Timeline
Human Services Supervisor I
Wake County Human Services
01.2016 - Current
Human Services Supervisor I
Wake County Human Services
01.2014 - 01.2016
Human Services Supervisor I
Wake County Human Services
01.2002 - 01.2014
Human Services Senior Case Manager
Wake County Human Services
01.1999 - 01.2002
Case Manager
Wake County Human Services
01.1989 - 01.1999
Public Assistance Specialist II
Department of Health and Rehab Services
01.1987 - 01.1989
Bachelor of Science - Criminal Justice and Physical Education
NC Wesleyan College