Diana O'Brien
Merrillville,IN
Summary
Operations manager with extensive experience in social services and case management. Expertise in crisis intervention and trauma-informed care, leading multidisciplinary teams to implement effective strategies and enhance client outcomes. Committed to collaborative community resource coordination and improving service delivery.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Operations Manager-Human Resource
Stepping Stone Women Shelter
Michigan City, IN
07.2025 - Current
- Oversaw daily operations of shelter, ensuring safety and well-being of clients
- Oversaw staff scheduling and resource allocation for efficient service delivery.
- Created training programs to enhance staff skills and elevate service quality
- Facilitated workshops on life skills development, budgeting, and job readiness training
- Implemented trauma-informed care strategies when working with survivors of domestic violence or other traumatic experiences
- Provided crisis intervention services to ensure the safety of clients
- Ensured compliance with agency standards by maintaining accurate client records and documentation of all interactions
- Participated in team meetings to discuss client progress, share best practices, and address challenges
Family Child Case Manager
YWCA of Greater Lafayette
Lafayette, IN
02.2021 - 07.2025
- Conducted assessments and investigations to identify risk levels and develop targeted intervention plans
- Collaborated with families, service providers, and community resources to develop comprehensive treatment plans for children in need
- Provided crisis intervention services to families in high-stress situations, connecting them with essential resources and support
- Advocated for the best interests of children by attending court hearings, providing testimony, and making recommendations to judges
- Participated in multidisciplinary team meetings to discuss complex cases and coordinate services across different agencies
- Facilitated parent education classes on parenting skills, anger management, and substance abuse prevention, enhancing family resilience
Medical Research Coordinator
Investigators Research Group LLC
Brownsburg, IN
04.2016 - 06.2024
- Managed participant recruitment and retention for clinical trial studies.
- Monitored adherence to patient care protocols in clinical settings and clinical trial operations in compliance
- Collaborated with sponsors and investigators to carry out efficient and fully compliant research trials
- Trained interns and oversaw research projects, fostering skill development and project success
- Identified and resolved issues promptly, enhancing research project continuity
- Developed protocols, prepared equipment and purchased materials to coordinate administrative functions in support of planned studies
- Coordinated research activities across multiple projects for effective execution.
- Assessed records of each patient, reviewed databases and checked referrals to locate potential research study participants
- Conducted informed consent presentations and maintained documentation
- Collected, processed and delivered specimens from trial participants
- Coordinated communication between research teams and external stakeholders, ensuring alignment and collaboration.
- Adhered to standards in all areas, including data collection, research protocols and regulatory reporting
Home Base Case Manager
Family Community Connections
Indianapolis, IN
04.2018 - 04.2023
- Liaised with clients and community agencies to coordinate assistance in housing, education, and child care, ensuring clients received necessary support
- Interviewed clients individually and in family groups to determine what services would best address specific needs
- Managed caseloads while advocating for client rights, ensuring clients' needs were effectively represented
- Conducted home study assessments through client interviews, providing courts with informed recommendations for custody decisions
- Completed intake assessments with patients and drafted community re-entry plans following treatment
- Referred patients to community resources for mental health treatment, child protective services, and assistance for people with developmental disabilities
- Wrote petitions, court reports, case plans and other legal documents
Physical Therapy Aide
North Capitol Nursing Rehab
Indianapolis, IN
04.2011 - 04.2016
- Effectively diagnosed and treated disorders and conditions affecting patient movement to maximize patient mobility and physical independence
- Managed physical rehabilitation program, introducing and implementing new rehab protocols to enhance patient care
- Established and managed the physical rehabilitation program, including development and implementation of rehab protocol for patients
- Instructed patients on safe and effective use of therapy equipment, promoting independence and injury prevention
- Trained patients on how to safely and effectively use therapy equipment, such as pulleys, weights and inclined surfaces
- Guided patients in proper use of weights, pulleys, and inclined surfaces, ensuring safe and effective treatments
- Instructed patients with home care exercises to promote patient ROM and overall health
- Treated patients in activities of daily living in supportive and maintenance programs
- Maintained thorough documentation of patient therapy sessions and progress of patient physical therapy treatments and improvements
Physical Therapy Aide
Wesly Manor Nursing Rehab
Frankfort, IN
02.2004 - 03.2011
- Established and managed the physical rehabilitation program, including development and implementation of rehab protocol for patients
- Oversaw physical rehabilitation program, implementing new rehab protocols to improve patient outcomes and satisfaction
- Effectively diagnosed and treated disorders and conditions affecting patient movement to maximize patient mobility and physical independence
- Educated patients on safe and effective use of therapy equipment, enhancing their confidence and engagement in recovery
- Instructed patients in safe and effective use of weights, pulleys, inclined surfaces and various equipment for given treatments to reduce injury
- Instructed patients with home care exercises to promote patient ROM and overall health
- Kept detailed records of patient physical therapy treatments and improvements
- Documented patient physical therapy treatments and made observations on improvement
- Applied traction devices to patients under supervision
Education
MBA - Clinical Psychology
University of Chicago
Chicago, IL05-2029
Medical Assisting (Associate of Applied Science) - Medical Assisting
National College
Indianapolis, INSkills
- Crisis intervention
- Crisis response
- Crisis response in social services
- Working with survivors of violence
- Domestic violence intervention
- Domestic violence prevention services
- Care planning in social services
- Treatment planning
- Google Suite case management staff training
- Client assessment in social work
- Family support
- Child welfare services
- Child welfare
- Developmental disabilities support
- Homelessness prevention
- Volunteer coordination
- Volunteer recruitment
- Volunteer support
- Privacy management
- Funding database navigation
- Team oversight
- Supervision in case management
- Team guidance
- Project leadership
- Project coordination
- Program coordination
- Operational oversight
- Process improvement
- Quality assurance
- Funding proposal writing
- Project coordination
- Data collection
- Data entry
- EMR Systems
- Microsoft Office
- Microsoft Excel
- Microsoft Access
- Team oversight
- Mobile devices
- Computer literacy
- Patient records
- Patient monitoring
- Patient care services
- Healthcare administration
- Hospital compliance
- Clinical research
- Clinical laboratory experience
- Crematory daily operations management
- Mental health services
- Substance abuse support
- Child welfare
- Safety plans
- Assessment techniques
- Effective communication
- Written communication
- Grammar
- Public speaking
- Negotiation
- Conflict management
- Decision making
- Multitasking
- Key Performance Indicators
- Performance metrics
- Talent acquisition
- Recruiting
- Team building
- Diverse cultural work
- Inclusive leadership practices
- Mentoring
- Staff evaluation
- Team scheduling
- Office experience
- School experience
- Event coordination
- General management
- Academic medical center
- Risk management
- Strategic planning
- Volunteer assessment
- Home health
- Outreach case management
- Crisis response planning
- Restorative justice disciplinary approach
- Special needs advocacy
- Special education
- Hospital staff management
- Crematory daily operations management
- Documentation
- Receptionist
- Working with survivors of violence
- Abuse counseling
- MDS
- Vital signs
- Interviewing techniques
- Clinical trial operations
- Clinical protocols
- Research coordination
- Research project management
- Research compliance
- Research participant recruitment
- Research data management
- Participant retention
- Community resource coordination
- Community re-entry planning
- Child protective services
- Petitions and court reports writing
- Advocacy skills
- Documentation
- Clinic experience
- Crisis response in social services
- Special needs advocacy
- Project management
- Community outreach
- Medical documentation
- Case management
- Staff training
- Data analysis
Certification
- First Aid Certification
- CPR Certification
- Driver's License
- Certified Medical Assistant
Additional Information
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Operations Manager-Human Resource
Stepping Stone Women Shelter
07.2025 - Current
Family Child Case Manager
YWCA of Greater Lafayette
02.2021 - 07.2025
Home Base Case Manager
Family Community Connections
04.2018 - 04.2023
Medical Research Coordinator
Investigators Research Group LLC
04.2016 - 06.2024
Physical Therapy Aide
North Capitol Nursing Rehab
04.2011 - 04.2016
Physical Therapy Aide
Wesly Manor Nursing Rehab
02.2004 - 03.2011
MBA - Clinical Psychology
University of Chicago
Medical Assisting (Associate of Applied Science) - Medical Assisting
National College