BEVERLEY DeGUZMAN
Burleson,TX
Summary
Results-driven Franchise Operations Leader with over 20 years of experience in driving sales performance, reducing costs, and scaling systems across fast-casual and QSR brands. Proven success in developing training programs focused on COGS, labor, and EBITDA improvement. Known for implementing consistent processes and building strong partnerships with franchisees. Passionate about community, integrity, and operational excellence, with a strong focus on sustainable growth through team development and data-driven decision-making.
Overview
4
4
years of professional experience
Work History
Franchise Support Director
Clean Juice
07.2024 - Current
- Lead national franchisee support strategy focused on operational consistency, sales growth, and cost control
- Deliver training programs to improve labor efficiency and COGS through structured in-store processes and procedures
- Collaborate with cross-functional teams to roll out new policies and operational tools, ensuring compliance and adoption
- Champion brand values of quality, integrity, and community in all franchise relationships and initiatives
Franchise Business Consultant
Charleys Philly Steaks
08.2023 - 07.2024
- Conducted regular on-site visits to assess operations and ensure brand compliance
- Supported franchisees with strategic planning and business growth initiatives
- Provided guidance on best practices and continuous improvement
Senior Manager, New Store Opens
Charleys Philly Steaks
01.2023 - 08.2023
- Led cross-functional teams to launch 125+ stores within strict timelines and budgets
- Oversaw all aspects of project planning, execution, and franchisee training
- Drove successful grand openings through coordinated marketing and operational strategies
Senior Franchise Operations Manager
Charleys Philly Steaks
06.2022 - 01.2023
- Improved franchisee performance through data analysis and targeted support
- Facilitated operational enhancements and resolved high-impact challenges
- Collaborated with cross-functional teams on brand initiatives and compliance
Franchise Operations Manager
Charleys Philly Steaks
02.2021 - 06.2022
- Supported daily operations and conducted training for franchisees
- Analyzed performance metrics to drive revenue growth and cost reductions
- Awarded Franchise Operations Manager of the Year in both 2022 and 2023
Education
Business Administration and Management -
CDI College
Saskatoon, SK, Canada05.2003
Skills
- Leadership Without Authority
- Strategic Planning & Execution
- Franchise Training & Support
- Operational Optimization
- Market Analysis & Trend Forecasting
- Relationship Building
- Communication & Team Collaboration
- Time Management & Organization
- FranConnect
- Microsoft Office Suite
- Google Workspace
- COGS reporting platforms
Accomplishments
- Franchise Operations Manager of the Year - 2022 & 2023
- Launched 125+ new locations through scalable, process-driven operational rollouts
- Built and deployed cost-saving tools and SOPs focused on labor and food cost control
Tools And Systems
- FranConnect
- Microsoft Office Suite
- Google Workspace
- Expert at adapting to new systems including COGS reporting platforms like Cogswell
Timeline
Franchise Support Director
Clean Juice
07.2024 - Current
Franchise Business Consultant
Charleys Philly Steaks
08.2023 - 07.2024
Senior Manager, New Store Opens
Charleys Philly Steaks
01.2023 - 08.2023
Senior Franchise Operations Manager
Charleys Philly Steaks
06.2022 - 01.2023
Franchise Operations Manager
Charleys Philly Steaks
02.2021 - 06.2022
Business Administration and Management -
CDI College
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