Summary
Overview
Work History
Education
Skills
Timeline
Generic
Beverly Austin

Beverly Austin

Birmingham

Summary

Driven professional with a proven track record at Amazon and Lowe's, excelling in customer service and leadership. Mastered cash handling and problem-solving, significantly enhancing team productivity and customer satisfaction. Demonstrates exceptional teamwork and mentoring abilities, ensuring seamless onboarding and development of new staff. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.

Overview

22
22
years of professional experience

Work History

Team Member

Amazon
09.2020 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.

Head Cashier

Lowe's
02.2002 - 09.2020
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

Education

High School Diploma -

Pinson Valley High School
Pinson, AL
05.1995

Skills

  • Customer Service
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Cash Handling
  • Leadership Qualities
  • Flexible Schedule
  • Goal Setting and Achievement
  • Training and mentoring

Timeline

Team Member

Amazon
09.2020 - Current

Head Cashier

Lowe's
02.2002 - 09.2020

High School Diploma -

Pinson Valley High School

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Beverly Austin