Dedicated healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Caregiver
Amazing Home Care
Bronx, NY
10.2021 - Current
Monitored patient schedules, including doctor appointments, exercise routines, medication schedules and recreation
Followed best practices for patient care and home regulations, ensuring patient safety with 0 incident report
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
Hospital Care Investigator
Bellevue Hospital Center
New York, NY
09.2018 - 09.2021
Screened uninsured hospital patients to determine eligibility via Marketplace.
Securing prior authorization; Infusion, MRI, PET CT and oral medications.
Documented all communication with applicants and inputted information into system using EPIC.
Scheduled appointments with applicants to gather information and explain benefits processes.
Pharmacy Technician Trainee
SJS Pharmacy
Bronx, NY
02.2018 - 09.2018
Reviewed and verified customer information and insurance provider information.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Collected co-payments or full payments from customers.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Santander Bank
Collections Representative
San Juan, PR
05.2008 - 11.2017
Successfully negotiated payment plans with delinquent customer on 80% of a calls made, exceeding company average.
Processed payments and applied to customer balances.
Trained new team members on scripts, company services and collection strategies.
Worked in call center environment handling manual and automatically dialed outbound calls.
Caregiver at Mustang Creek Estates Residential Assisted Living & Memory Care-Keller, TXCaregiver at Mustang Creek Estates Residential Assisted Living & Memory Care-Keller, TX