Beverly Barthelemy
Summary
Experienced professional with nearly five years in project management and process enhancement, specializing in client implementation and optimizing workflows. Skilled in developing RFP response strategies, acquiring legal documents, and nurturing team growth. Achieved a 55% increase in operational efficiency within three months, contributing to a smooth experience for patients and clients in healthcare environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Proposal Acquisition Consultant
MetLife
09.2023 - Current
- Develop and deliver comprehensive proposal packages in a timely manner, enhancing sales effectiveness by 60% through strategic RFP response methodologies over a period of seven months.
- Assist the implementation team by effectively managing the procurement of legal documents, ensuring the prompt delivery of Core Products to multiple clients on a weekly basis.
- Increase team productivity by providing focused mentorship to new team members, thereby ensuring a smooth onboarding process during the implementation phase.
Implementation Leader
MetLife
10.2021 - 09.2023
- Successfully directed the implementation of Core Products for approximately 10 clients each week, significantly boosting operational efficiency and accelerating service delivery timelines throughout the project.
- Optimized case setup by analyzing plan designs and managing the execution of more than 45 legal documents weekly.
- Oversaw post-implementation transitions within a two-month period, guaranteeing that 95% or more of cases were accurately assigned to the appropriate team for maximum processing efficiency.
Front Desk Supervisor
St. Luke's Cataract and Laser Institute
02.2021 - 10.2021
- Successfully established smooth facility operations in just four months by guiding a committed team of eight, providing outstanding service to more than 200 patients each day.
- Enhanced front desk efficiency by 70% within the same timeframe through the implementation of process improvement strategies that enriched the patient experience and minimized errors.
Patient Flow Coordinator
Moffitt Cancer Center
03.2020 - 09.2020
- Improved operational efficiency by managing the daily flow of 150 patients, leading to increased patient satisfaction within a six-month period.
- Achieved a 55% reduction in patient wait times over three months by collaborating strategically with healthcare teams to identify and resolve service gaps through focused technical recommendations.
Process Improvement Intern
USF Health
08.2019 - 12.2019
- Enhanced overall performance across six departments within a six-month period by implementing statistical analysis and industry best practices in process improvement.
- Successfully reached a 10% reduction in waste by employing the 5S methodology (sort, set in order, shine, standardize, and sustain) to standardize workspaces and optimize efficiency.
Education
Master of Public Health - Healthcare Organizations & Management
University of South Florida
01-2020
Bachelor of Science - Health Science
University of South Florida
01-2018
Skills
- Project Management
- Process Improvement
- Administrative Support
- Implementation
- Proposals
- Statistical Analysis
- MS office
- Analytical thinking
- Client relationships
- Team leadership & development
- Attention to detail
- Problem-solving
Certification
Lean Six Sigma Green Belt, National Board of Public Health Examiners, May 2020
Timeline
Proposal Acquisition Consultant
MetLife
09.2023 - Current
Implementation Leader
MetLife
10.2021 - 09.2023
Front Desk Supervisor
St. Luke's Cataract and Laser Institute
02.2021 - 10.2021
Patient Flow Coordinator
Moffitt Cancer Center
03.2020 - 09.2020
Process Improvement Intern
USF Health
08.2019 - 12.2019
Master of Public Health - Healthcare Organizations & Management
University of South Florida
Bachelor of Science - Health Science
University of South Florida
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