Beverly Bassett
Gonzales,LA
Summary
Dynamic banking professional with a strong foundation in relationship building and team management. Proven success in driving sales and enhancing customer satisfaction through effective coaching and problem resolution in high-pressure environments.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Assistant Banking Center Manager
B1Bank
Baton Rouge, Louisiana
08.2025 - Current
- Assists the Banking Center Manager in managing sales activities within the Banking Center to meet or exceed goals.
- Managed and coached team and individual performance, driving accountability and skill development.
- Executed supervisory responsibilities following the organization's policies and laws.
- Addressed complaints and resolved problems, ensuring customer satisfaction and operational efficiency.
- Interviewed candidates, hired new staff, and provided training.
- Facilitated communication among team members, fostering collaboration and alignment on objectives.
- Provide employee performance evaluations and feedback.
- Planning, assigning and directing work
Transaction Services Specialist I
B1bank
Baton Rouge, LA
05.2023 - 08.2025
- Processed daily job operations with timeliness and accuracy to ensure smooth workflow.
- Process and maintain ACH and GL accounts.
- Detecting and recognizing fraudulent check items.
- Communicated inquiries effectively to internal and external clients, facilitating prompt resolutions.
- Processing various deposit items.
- Executed responsibilities independently to ensure efficiency.
Universal Banker
B1bank
Baton Rouge, LA
08.2018 - 05.2023
- Served as first point of contact for customers, addressing total financial service needs and identifying opportunities to enhance banking center success.
- Strengthened customer relations through targeted product sales, fostering long-term loyalty.
- Managed basic to moderate banking center activities, including transaction processing, new account openings, and product sales.
- Process face-to-face consumer loan applications
- Comply with Bank policy and follows procedures to include state and federal banking regulations.
Banker
Bayou Federal Credit Union
Baton Rouge, LA
07.2014 - 08.2018
- Opened new customer accounts, including checking, savings, lines of credit, and loans, to support financial goals
- Delivered customer service and addressed members' banking needs to enhance satisfaction
- Processed new credit applications for new members
- Managed opening and closing branches for 3 locations
- Processed quarterly Vault and ATM audits with a zero-error rate
- Maintained confidentiality of bank records and client information
- Coordinated payroll distribution for member groups to ensure employee satisfaction and compliance.
Education
Bachelor of Science - Management/Supply Chain
Southern University and A & M College
Baton Rouge, LA05-2022
Skills
- Banking regulations knowledge
- Financial reporting
- Financial analysis
- Customer service
- Client engagement
- Team leadership
- Leadership skills
- Communication skills
- Problem-solving skills
Volunteer Experience
Member, HollyHook Volunteer group
Certification
Leading B1 Manager Orientation-2026
Timeline
Assistant Banking Center Manager
B1Bank
08.2025 - Current
Transaction Services Specialist I
B1bank
05.2023 - 08.2025
Universal Banker
B1bank
08.2018 - 05.2023
Banker
Bayou Federal Credit Union
07.2014 - 08.2018
Bachelor of Science - Management/Supply Chain
Southern University and A & M College