Lauren Bosstick

Bloomington,IN

Summary

Proven leader in banking operations with a track record of enhancing customer satisfaction and streamlining processes at JCBank. Skilled in operational efficiency and team collaboration, demonstrated through strategic business growth initiatives and a commitment to professional development. Excels in critical thinking and customer service, ensuring high levels of retention and loyalty.

Overview

years of professional experience

Work History

Assistant Banking Center Manager

JCBank

08.2021 - Current

Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Prepared, sorted and distributed Type reports to appropriate branches.
Streamlined banking operations by implementing efficient processes and procedures.
Facilitated effective communication among team members resulting in a cohesive work environment.
Improved staff performance through ongoing coaching, training programs, and performance evaluations.
Managed daily banking center activities, ensuring smooth operations and optimal customer experiences.
Collaborated with senior management to develop strategic plans for business growth and increased profitability.
Maintained strong relationships with key clients, resulting in high levels of customer retention and loyalty.

Lead Teller

The People’s State Bank

07.2019 - 08.2021

Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
Assisted in training new tellers to ensure a consistent level of excellent service across the team.
Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
Mentored junior tellers, fostering professional growth and improved performance within the team.
Investigated and promptly resolved issues with patron accounts.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Replenished ATM funds in empty canisters prior to validation process.
Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.

Front Office Assistant

Ellettsville Veterinary Clinic

06.2018 - 07.2019

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
Responded to inquiries from callers seeking information.
Directed phone inquiries, answered customer questions, and scheduled appointments.
Increased client retention by providing exceptional service while managing check-in and check-out processes.
Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.

Sales Associate

Pet Smart

07.2017 - 06.2018

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.

Education

Associate Of General Studies - General Studies

Ivy Tech Community College of Indiana

Indianapolis, IN

06.2017

Skills

Operational efficiency
Branch administration
Credit analysis
Loan origination
Banking operations
Teamwork
Willing to learn
Customer service

Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Critical thinking
Team collaboration
Active listening

Timeline