Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Olivia Cave

Springfield,MO

Summary

Seasoned banking professional with a proven track record at Great Southern Bank, enhancing operational efficiency and fostering robust client relationships. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

5
5
years of professional experience
3
3
Certification

Work History

Assistant Banking Center Manager

Great Southern Bank
08.2023 - Current
  • Conducted regular audits to ensure compliance with federal regulations and internal policies.
  • Improved staff performance through ongoing coaching, training programs, monthly branch meetings, and performance evaluations.
  • Oversaw operational efficiency by conducting regular reviews of branch policies and procedures.
  • Facilitated effective communication among team members resulting in a positive and cohesive work environment.
  • Tracked metrics such transactions, referrals, missing account documentation, and teller discrepancies to stay up to date on operations.

VIP Client Service Specialist

Great Southern Bank
09.2022 - 08.2023
  • Provided high-quality knowledgeable service and support for all customer needs.
  • Developed strong relationships with clients, fostering trust and loyalty through consistent communication and personalized service.
  • Collaborated with cross-functional teams to develop customized solutions, tailored to meet specific client needs.
  • Played a key role in the onboarding process for new clients, ensuring they were well-equipped to make full use of our services.

Vault Teller

Great Southern Bank
06.2021 - 09.2022
  • Managed high volumes of cash movement accurately, supporting the ongoing operation of Great Southern Bank's busiest branch effectively.
  • Maintained a reliable and up-to-date knowledge of compliance regulations and cash handling best practices by participating in ongoing professional development opportunities.
  • Contributed to a positive work environment by fostering strong relationships with colleagues and maintaining open communication channels.
  • Provided exemplary customer service, greatly enhancing customer satisfaction levels.

Education

High School Diploma -

Republic High School
Republic, MO
05.2021

Skills

  • Operational Efficiency
  • Branch Administration
  • Credit analysis
  • CRM software proficiency
  • Relationship Management
  • Attention to Detail

Certification

  • Missouri Life Insurance License
  • Greene County Notary Public
  • Medallion Signature Guarantee Certified

Timeline

Assistant Banking Center Manager

Great Southern Bank
08.2023 - Current

VIP Client Service Specialist

Great Southern Bank
09.2022 - 08.2023

Vault Teller

Great Southern Bank
06.2021 - 09.2022

High School Diploma -

Republic High School

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Olivia Cave